IT Help Desk/Deskside Support

BC Tech Pro; Plymouth (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, Dental Vision & 401k

Job summary

SmartRecruiters, Inc. is seeking an intermediate-level on-site technician to perform repair and desk-side support for a variety of end-user computing devices.

The role will involve troubleshooting PCs, desktops, laptops, tablets, and printers, with emphasis on professional customer service and VIP client support. Requirements include technical school certification or equivalent (2–4 years), ITIL familiarity, and optional A+ certification.

Qualifications

• Technical school certification or equivalent (2–4 years)
• A+ certification desired

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to VIP clients.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities.
• Conduct desk-side support.
• Display strong technical and professional services skills.
• Meet customer satisfaction and operational metrics.
• Proactively communicate with end-user and service desk about arrival times, estimates and status.
• Follow documented service operations policies.
• Other duties or certifications may be assigned.

Skills

Customer communication

Desk-side support

ITIL familiarity

Hardware diagnostics

Education

Technical school certification

A+ certification

OEM certifications as directed

Tools

PC hardware

Printer repair

IMAC processes

Job description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay starts at $23.00per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens age 18 or older.