IT Help Desk Coordinator

Pyramid Consulting; San Bruno (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm is looking for an IT Help Desk Coordinator to join their team in California. The ideal candidate will have over 3 years of experience in enterprise support, specializing in onboarding, offboarding, and deskside support for Windows and Mac systems. The role involves assisting users with technical issues, documenting solutions, and collaborating on various IT projects within an AWS environment. This is a great opportunity for a skilled individual who thrives in a dynamic tech environment.

Qualifications

• 3+ years of enterprise support experience required.
• Proficient in providing onboarding, offboarding, and deskside support.
• Known for delivering quality Windows and Mac support.

Responsibilities

• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Document, track and monitor issues for timely resolution.

Skills

Enterprise support experience

Windows support

Mac support

Linux knowledge

Education

Associate's degree

Job description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

Job Description

Job Position: IT Help Desk Coordinator

Duration: 2+ months

• 3 years or above of enterprise support experience
• Proficient in providing onboarding, offboarding, and deskside support
• Proficient in providing Windows and Mac support
• Linux knowledge is a plus

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree and 3-5 years of experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Day to Day Duties

• Develop complete back-end stack of projects using Java, Oracle, ActiveMQ, Redis, on an AWS stack.
• Help write new design patterns, improve and adapt existing design component integration.
• Integrate back-end REST with front end UI.
• Assist in the design of, and implementation of back end changes across our product base.
• Debug services oriented architectural components.