IT Help Desk Coordinator (SOS Temporary)

son; Lincoln (NE); On-site; USD 29,000 - 32,000; Full time

Job summary

Nebraska State Patrol seeks an IT Help Desk Coordinator under the SOS Temporary Program in Lincoln, NE. This role triages and prioritizes help tickets, supports calls and emails from NSP and partner agencies, and manages accounts, issues, and business processes while developing documentation and training materials.

You will assist with software deployments, create communication plans for updates and outages, ensure security requirements compliance, and test changes on various devices to prevent

Qualifications

• One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems, AND one year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems.
• Equivalent combination of education and experience in the areas described above may substitute for these requirements.

Responsibilities

• Install, troubleshoot, and provide support for unique agency-specific software
• Document installation processes and resolutions to common issues
• Escalate issues as needed to NSP IT personnel.
• Update the agency SharePoint Computer Support knowledge base with documentation.
• Coordinate software deployments, notifying agency personnel and coordinating downtime to not interfere with the business needs of the agency.
• Provide agency support by reviewing for compliance with NITC and CJIS security requirements.
• Test specific software changes to desktops, laptops, and rugged laptops to make sure the changes will not impact any other agency-specific operations.

Skills

Customer service

Troubleshooting

Networking concepts

Documentation

Security awareness

Education

Post-high school IT coursework

Tools

SharePoint

Job description

The work we do matters!

Hiring Agency: Administrative Services - Agency 65

Location: Lincoln, NE

Hiring Rate: $21.266

Job Posting: JR2026-00028526 IT Help Desk Coordinator (SOS Temporary) (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

Join the State of Nebraska Team as a Temporary Law Clerk through the SOS Temporary Program! The SOS Temporary Program is the State of Nebraska's inhouse staffing service, placing motivated talent into high impact, limited term roles that help keep the State's agencies, boards, and commissions moving forward. Every assignment is temporary and provides an opportunity to complete meaningful work while building new skills and connections and exploring career paths within state government. Check out the details below to learn more about this temporary opportunity with Nebraska State Patrol. Answer the call - be part of the SOS talent pool completing impactful assignments!

Agency:

Nebraska State Patrol

Expected Length of Temporary Assignment: 9/03/2027

Hourly Rate: $21.266/hour

The Nebraska State Patrol has an exciting opportunity for an IT Help Desk Coordinator to support users on agency-specific software. This position will triage and prioritize help tickets, support calls and emails from NSP and allied partner agency users. This role includes account management, assisting users with issues and business processes and creating documentation and training materials. This position may also create communication plans regarding updates and outages by determining the best way to install agency-specific software products, weighing the cost/effort, ensuring compliance with security requirements while providing minimal disruption to the end users, and documenting all processes, problems, and resolutions.

Job duties:

• Install, troubleshoot, and provide support for unique agency-specific software
• Document installation processes and resolutions to common issues
• Escalate issues as needed to NSP IT personnel.
• Update the agency SharePoint Computer Support knowledge base with documentation.
• Coordinate software deployments, notifying agency personnel and coordinating downtime to not interfere with the business needs of the agency.
• Provide agency support by reviewing for compliance with NITC and CJIS security requirements.
• Test specific software changes to desktops, laptops, and rugged laptops to make sure the changes will not impact any other agency-specific operations.

Requirements / Qualifications:

Minimum Qualifications : One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems, AND one year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems. Equivalent combination of education and experience in the areas described above may substitute for these requirements.

Other :

Regular and reliable attendance is expected. If selected for this position, you must meet the U.S. Citizenship & Immigration Services employment eligibility requirements by completing an EEV (I-9) Form. The agency does not sponsor H1-B Visa's. Resumes will not be accepted as a substitute to your applicant information. Failure to complete all areas of your employment application may result in your application being disqualified from our selection process. Must successfully complete an extensive background screening prior to being employed which includes completion of a Personal History Questionnaire. Applicants will be screened for a record of criminal activity and criminal history using a fingerprint-based check, and before unconditional employment is offered. Applicants must be free of felony convictions, and cannot maintain continuous association or dealings with persons, groups, or organizations that they know, or should know, are persons or groups or organizations under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior.

Knowledge of:

• Customer service and support practices, concepts and standards
• Knowledge-based applications
• Methods for troubleshooting, recovering, adjusting, modifying and improving information technology systems
• A wide variety of State, agency, and customer-based applications, operating systems, diagnostic utilities, protocols, and equipment used
• Methods and procedures for resolution documentation
• Operating systems and utilities
• Computer setup processes
• Computer systems concepts
• Network concepts
• Local area network (LAN), wide area network (WAN), Wireless, digital subscriber line (DSL), and switching technologies
• Hardware and software interfacing processes
• Needs analysis
• Data storage

Skill in:

• Troubleshooting and determining causes of operating errors
• Testing equi