Temporary IT Help Desk Coordinator | State IT Support

son; Lincoln (NE); On-site; USD 29,000 - 32,000; Full time

Job summary

Nebraska State Patrol seeks an IT Help Desk Coordinator under the SOS Temporary Program in Lincoln, NE. This role triages and prioritizes help tickets, supports calls and emails from NSP and partner agencies, and manages accounts, issues, and business processes while developing documentation and training materials.

You will assist with software deployments, create communication plans for updates and outages, ensure security requirements compliance, and test changes on various devices to prevent

Qualifications

• One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems, AND one year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems.
• Equivalent combination of education and experience in the areas described above may substitute for these requirements.

Responsibilities

• Install, troubleshoot, and provide support for unique agency-specific software
• Document installation processes and resolutions to common issues
• Escalate issues as needed to NSP IT personnel.
• Update the agency SharePoint Computer Support knowledge base with documentation.
• Coordinate software deployments, notifying agency personnel and coordinating downtime to not interfere with the business needs of the agency.
• Provide agency support by reviewing for compliance with NITC and CJIS security requirements.
• Test specific software changes to desktops, laptops, and rugged laptops to make sure the changes will not impact any other agency-specific operations.

Skills

Customer service

Troubleshooting

Networking concepts

Documentation

Security awareness

Education

Post-high school IT coursework

Tools

SharePoint

Job description

Nebraska State Patrol seeks an IT Help Desk Coordinator under the SOS Temporary Program in Lincoln, NE. This role triages and prioritizes help tickets, supports calls and emails from NSP and partner agencies, and manages accounts, issues, and business processes while developing documentation and training materials.

You will assist with software deployments, create communication plans for updates and outages, ensure security requirements compliance, and test changes on various devices to prevent