IT Help Desk

RQ Construction, LLC; Virginia Beach (VA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401(k) withem

Job summary

RQ Construction, LLC is seeking an IT Help Desk Technician to support staff from our Virginia Beach office. You will diagnose and resolve issues across hardware, software, and networks while adhering to DoD cybersecurity requirements.

Responsibilities include ticket queue management, equipment deployment, onboarding new hires, and coordinating technology setup at both office and field locations. Collaboration with IT colleagues and vendors is essential to ensure secure, reliable technology

Qualifications

• High school diploma or GED required.
• Three–five years of hands-on IT support experience.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft preferred.
• Experience in construction, engineering, or design environments is a plus.

Responsibilities

• Provide day-to-day technical support across hardware, software, and network systems.
• Manage ticket queues and coordinate issue resolution.
• Deploy and maintain equipment; onboard new hires.
• Coordinate technology setup at office and field locations; collaborate with vendors.

Skills

Hardware troubleshooting

Software troubleshooting

Network basics

Ticketing system

Onboarding new hires

Education

High school diploma or GED

Tools

Help desk software

Job description

RQ Construction has an opening for an IT Help Desk Technician based in our Virginia Beach, VA office. This position serves as the primary resource for day-to-day technical support, assisting staff across company offices and active job sites. The role is centered on keeping the workforce running efficiently by diagnosing and resolving issues across hardware, software, and network systems while adhering to company and DoD cybersecurity requirements. Responsibilities include ticket queue management, equipment deployment and upkeep, new hire technology onboarding, and coordinating technology setup at both office and field locations. This position works closely with IT colleagues, project staff, and outside vendors to deliver consistent and secure technology support across the organization.

RQ Construction was established in 1996 and has built a strong reputation in commercial and government Design-Build contracting across Southern California. The company now operates nationally with active projects spanning multiple states. RQ specializes in accelerated delivery of new commercial construction for public and private clients, with a significant portion of the project portfolio dedicated to the Department of Defense sector.

Compensation

$29.00 - $35.00 per hour, depending on experience

Benefits

• Medical, Dental, Vision, 401(k) with employer match

Qualifications

• High school diploma or GED required
• Three - five years of hands-on IT support experience, including troubleshooting hardware and software and managing devices in a corporate setting
• CompTIA A+, Network+, Security+, or Microsoft certifications strongly preferred
• Prior experience in construction, engineering, or design environments is a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices) marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, veteran status, or any other basis or status protected by federal, state, or local law or ordinance or regulation.

All candidates considered for hire must provide evidence of identity and U.S. work authorization at the time of hire. Additionally, all candidates must successfully pass a drug screening and commercial criminal background check, including a stricter Department of Defense background check, for access to job site at military base (if applicable for position being hired for).