IT Help Desk

Holcim Ltd.; Franklin (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wage

401(k) plan

Medical, Dental, Disability, and Life

Paid time off and holidays

Parental Leave

Job summary

Amrize is seeking an IT Help Desk Technician for our Franklin, IN site. You will provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other tech tools used by Plant Production, Logistics, and IT Services.

Responsibilities include monitoring helpdesk requests, maintaining inventory, onboarding new employees, and collaborating with MSPs and vendors to resolve on-site issues while encouraging safe work practices and adherence to information security

Qualifications

• Associate degree or higher in an IT-related discipline is required.
• 1-2 years of work experience in IT help desk or similar role.
• Travel requirements: N/A.
• Adhere to safety protocols and PPE requirements when on site.

Responsibilities

• Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other IT tools.
• Monitor helpdesk requests and respond quickly and effectively.
• Collaborate with MSPs and vendors to resolve on-site issues.
• Assist with onboarding new employees and with employee separation tasks.
• Maintain and develop core IT best practices and manage hardware inventories.

Skills

IT Help Desk

Troubleshooting

Team collaboration

Education

Associate degree in IT

Job description

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build your ambition.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We’re seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk| Req ID: 17552 | HR Contact: Jonathan Stone| Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

• Responsible for adherence to company policies, including safety and the use of personal protective equipment.
• Responsible for adherence to the company’s Acceptable Use and Information Security Policies.
• Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
• Monitors IT helpdesk requests and responds quickly and effectively.
• Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
• Works with software and telecommunications vendors to resolve on-site provider issues.
• Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
• Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
• Assists with maintaining and developing core best practices.
• Assists with managing hardware and peripheral device inventory levels at the local site.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’R LOOKING FOR

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive wage: $18.22-$24.62/hr
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability, and Life Insurance
• Holistic Health & Well-being programs
• Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.