IT Help Desk

Malarkey Roofing Products Co.; Franklin (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wage

401(k) pre-tax and Roth options

Employee Stock Purchase Plan

Medical, Dental, Disability, and Life

Holistic Health & Well-being programs

FSAs for health and dependent care

Vision and Voluntary benefits

Paid time off & paid holidays

Paid Parental Leave

Job summary

Amrize North America Inc. in Franklin, IN, is seeking an IT Help Desk Technician to provide technical support for plant production, logistics, and IT services. You will troubleshoot hardware and software issues, support mobile devices, and ensure smooth operation of helpdesk functions on site.

The role requires an associate degree in IT or related field and 1–2 years of experience. You will work with MSPs and vendors, assist onboarding/offboarding, maintain inventories, and promote safety and

Qualifications

• Associate degree or higher in an IT-related discipline is required.
• 1-2 Years of work experience.

Responsibilities

• Adheres to safety policies and PPE requirements.
• Follows Acceptable Use and Information Security policies.
• Uses helpdesk ticketing software to monitor requests and respond promptly.
• Coordinates with MSP and vendors to resolve issues on-site.
• Supports onboarding and offboarding tasks for employees.
• Maintains core IT best practices and inventory of hardware/peripherals.
• Promotes safety culture and adherence to health, safety, and environmental policies.

Skills

Help desk

Troubleshooting

IT support

On-site support

Education

Associate degree in IT

Tools

Helpdesk ticketing software

Job description

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COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We’re seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk| Req ID: 17552 | HR Contact: Jonathan Stone| Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

• Responsible for adherence to company policies, including safety and the use of personal protective equipment.
• Responsible for adherence to the company’s Acceptable Use and Information Security Policies.
• Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
• Monitors IT helpdesk requests and responds quickly and effectively.
• Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
• Works with software and telecommunications vendors to resolve on-site provider issues.
• Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
• Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
• Assists with maintaining and developing core best practices.
• Assists with managing hardware and peripheral device inventory levels at the local site.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive wage: $18.22-$24.62/hr
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability, and Life Insurance
• Holistic Health & Well-being programs
• Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

PROTECT YOURSELF FROM RECRUITMENT FRAUD

The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here:Fraudulent Job Offers Policy