IT Help Desk

Malarkey Roofing Products; Franklin (IN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) pre-tax

Stock Purchase Plan

Medical, Dental, Disability, and Life

Well-being programs

FSAs

Paid time off

Parental leave

Job summary

Malarkey Roofing Products is seeking an IT Help Desk Technician to support plant production, logistics, and IT services at the Franklin, IN site. You will troubleshoot hardware, software, and mobile devices to keep operations running smoothly.

Join a safety‑driven team and help uphold information security policies while partnering with MSPs and vendors for issue resolution and onboarding tasks for new hires.

Qualifications

• Associate degree or higher in an IT-related discipline is required.
• Field of Study Preferred: IT.
• Required Work Experience: 1-2 Years.

Responsibilities

• Provide technical and troubleshooting assistance for hardware, software, and mobile devices.
• Monitor and respond to IT helpdesk tickets using ticketing software.
• Collaborate with MSP and vendors to resolve on-site issues.
• Assist onboarding and separation tasks for new and departing employees.
• Maintain and develop core IT best practices and inventory.

Skills

Help desk experience

Hardware troubleshooting

Software troubleshooting

Communication skills

Education

Associate degree in IT

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We’re seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk | Req ID: 17552 | HR Contact: Jonathan Stone | Location: Building Envelope - Franklin, IN

About The Role

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

What You\'ll Accomplish

• Responsible for adherence to company policies, including safety and the use of personal protective equipment.


• Responsible for adherence to the company’s Acceptable Use and Information Security Policies.


• Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.


• Monitors IT helpdesk requests and responds quickly and effectively.


• Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.


• Works with software and telecommunications vendors to resolve on-site provider issues.


• Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.


• Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.


• Assists with maintaining and developing core best practices.


• Assists with managing hardware and peripheral device inventory levels at the local site.


• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

What We’re Looking For

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

Additional Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

What We Offer

• Competitive wage: $18.22-$24.62/hr


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings


• Employee Stock Purchase Plan


• Medical, Dental, Disability, and Life Insurance


• Holistic Health & Well-being programs


• Flexible Spending Accounts (FSAs) for health and dependent care


• Vision and other Voluntary benefits and discounts


• Paid time off & paid holidays


• Paid Parental Leave (maternity & paternity)

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.