IT Hardware Support Technician

Atos; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Paid vacation

Paid holidays

Paid training

Job summary

Atos in Austin, Texas, is seeking a dedicated professional to provide hardware installation support in the data center. This role involves coordinating different aspects of hardware management including installations, maintenance, and vendor relations.

The ideal candidate will assist with hardware troubleshooting and contribute to maintaining accurate inventory records. This position offers benefits including medical coverage, paid vacation, and training opportunities.

Qualifications

• Experience with hardware installations in data centers.
• Ability to perform basic troubleshooting for hardware issues.
• Familiarity with vendor management processes.

Responsibilities

• Support hardware installations and de-installations in the data center.
• Maintain inventory and audit CMDB records.
• Assist vendors in troubleshooting hardware problems.

Skills

Installing hardware in the data center

Basic troubleshooting of hardware related problems

Vendor management at the site

Supporting hardware transitions

Job description

Job Description

• 7x24x365 Support
• Perform physical site planning for all computer equipment to be installed or de-installed
• Coordinate floor space and electrical power requirements between departments
• Review, finalize, and sign off on hardware components to be acquired to fulfill IMACs
• Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
• Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
• Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
• Maintain CMDB and perform audits
• Coordinate vendor hardware and circuit installations
• Support/perform hardware break/fix activities
• Assist vendors with hardware problem determination
• Vendor management escalation and escort when applicable
• Provide off hours facility engineering support
• Provide internal and external audit support
• Attend internal and client meetings to provide support for hardware related inquiries
• Support all physical transitions including organic and new business
• Maybe be asked to assist in loading of images or configurations on certain equipment during the install process

Qualifications

• Installing hardware in the data center
• Maintaining hardware related output queues (incident, service request, change)
• Basic troubleshooting (incident management) of hardware related problems
• Follow all data center and hardware related processes and procedures
• Assist in maintaining CMDB and hardware inventory for Site Services
• Provide shipping & receiving support, assist other team members
• Vendor management at the site – escalations, escort, assistance in troubleshooting
• 60% Installation of hardware
• 10% CMDB Maintenance, shipping/receiving

Additional Information

• Medical
• Paid vacation
• Paid holidays
• Paid training
• Great career opportunity in "World Class" company