IT Hardware Repair Technician

FirstCash, Inc.; Fort Worth (TX); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Hands-on work

Mon-Fri schedule

Corporate office

Diverse tech equipment

Collaborative IT team

Job summary

FirstCash, Inc. is seeking an IT Hardware Repair Technician for our Fort Worth Corporate Office. The role focuses on hands-on diagnosis, repair, and deployment of laptops, desktops, printers, tablets, and POS equipment across our nationwide store network.

You will troubleshoot hardware, perform refurbishments, and maintain documentation while supporting logistics and inventory processes. Enthusiasm for hardware and strong attention to detail are essential for success in this onsite position.

Qualifications

• A+ Certification required.
• Minimum 6 months hands-on hardware repair experience.
• Strong hardware troubleshooting and electronic diagnostics.
• Experience repairing laptops, desktops, printers, tablets, phones, networking equipment, or POS devices.
• Ability to read and follow technical repair documentation.
• Valid driver's license and reliable transportation.
• Excellent communication and organizational skills.

Responsibilities

• Diagnose, troubleshoot, and repair IT and POS equipment.
• Replace defective hardware components including screens, batteries, printers, and networking devices.
• Configure and deploy laptops, desktops, tablets, phones, and printers.
• Install software and complete domain joins for Windows, Apple, and Android devices.
• Perform device testing, burn-in procedures, and quality validation.
• Recondition and refurbish equipment for redeployment.
• Create and maintain technical documentation and configuration guides.
• Submit hardware warranty claims and track repairs.
• Support shipping, receiving, and equipment deployment activities.
• Fulfill work orders and prepare equipment shipments using UPS and FedEx systems.
• Maintain inventory records, perform cycle counts, and support asset tracking efforts.
• Participate in rotating logistics function (shipping/receiving/inventory).

Skills

A+ Certification

Hardware troubleshooting

Device repair

Education

Associate degree or technical training

Job description

IT Hardware Repair Technician

Fort Worth Corporate Office | Full-Time | Onsite | $19-$20 per Hour

Do you enjoy troubleshooting, repairing, and restoring technology equipment?

FirstCash is seeking an IT Hardware Repair Technician to join our Corporate IT team in Fort Worth. This position is ideal for someone who enjoys hands-on technical work and has experience diagnosing, repairing, configuring, and deploying a wide variety of IT equipment.

In this role, you'll be responsible for repairing and preparing technology used throughout our nationwide store network, including laptops, desktops, printers, tablets, phones, networking equipment, and point-of-sale (POS) hardware.

What You’ll Do

• Diagnose, troubleshoot, and repair IT and POS equipment
• Replace defective hardware components, including screens, batteries, printers, networking devices, and other equipment
• Configure and deploy laptops, desktops, tablets, phones, and printers
• Install software and complete domain joins for Windows, Apple, and Android devices
• Perform device testing, burn-in procedures, and quality validation
• Recondition and refurbish equipment for redeployment
• Create and maintain technical documentation and configuration guides
• Submit hardware warranty claims and track repairs
• Support shipping, receiving, and equipment deployment activities
• Fulfill work orders and prepare equipment shipments using UPS and FedEx systems
• Maintain inventory records, perform cycle counts, and support asset tracking efforts
• Participate in a rotating logistics function, including shipping, receiving, and inventory management responsibilities

What We’re Looking For

• A+ Certification required
• Minimum 6 months of hands‑on computer or hardware repair experience
• Strong understanding of hardware troubleshooting and electronic diagnostics
• Experience repairing devices such as laptops, desktops, printers, tablets, phones, networking equipment, or POS devices
• Ability to read and follow technical repair documentation
• Strong attention to detail and commitment to quality
• Ability to work independently and manage multiple priorities
• Excellent communication and organizational skills
• Valid driver's license and reliable transportation

Preferred Qualifications

• Associate degree or technical training
• Experience with device imaging and deployment
• Experience with inventory management or asset tracking systems
• Experience in a repair center, refurbishment center, electronics repair shop, or IT support environment
• Experience supporting retail technology or POS systems

Physical Requirements

• Frequent use of hand tools
• Ability to lift and carry equipment weighing up to 40 pounds
• Ability to stand, walk, bend, reach, and work in a warehouse‑style environment
• Ability to work with shipping, receiving, inventory, and equipment storage activities

Why Join FirstCash?

• Hands‑on technical work every day
• Consistent Monday-Friday schedule
• Corporate office environment
• Opportunity to work with a wide variety of technology equipment
• Join a collaborative IT team supporting a nationwide operation

Schedule: Monday-Friday, 8:00 AM-5:00 PM
Location: Fort Worth Corporate Office
Pay Range: $19.00-$20.00 per hour (DOE)
Work Arrangement: 100% Onsite