Full-Time Onsite IT Hardware Repair Technician Fort Worth

FirstCash, Inc.; Fort Worth (TX); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Hands-on work

Mon-Fri schedule

Corporate office

Diverse tech equipment

Collaborative IT team

Job summary

FirstCash, Inc. is seeking an IT Hardware Repair Technician for our Fort Worth Corporate Office. The role focuses on hands-on diagnosis, repair, and deployment of laptops, desktops, printers, tablets, and POS equipment across our nationwide store network.

You will troubleshoot hardware, perform refurbishments, and maintain documentation while supporting logistics and inventory processes. Enthusiasm for hardware and strong attention to detail are essential for success in this onsite position.

Qualifications

• A+ Certification required.
• Minimum 6 months hands-on hardware repair experience.
• Strong hardware troubleshooting and electronic diagnostics.
• Experience repairing laptops, desktops, printers, tablets, phones, networking equipment, or POS devices.
• Ability to read and follow technical repair documentation.
• Valid driver's license and reliable transportation.
• Excellent communication and organizational skills.

Responsibilities

• Diagnose, troubleshoot, and repair IT and POS equipment.
• Replace defective hardware components including screens, batteries, printers, and networking devices.
• Configure and deploy laptops, desktops, tablets, phones, and printers.
• Install software and complete domain joins for Windows, Apple, and Android devices.
• Perform device testing, burn-in procedures, and quality validation.
• Recondition and refurbish equipment for redeployment.
• Create and maintain technical documentation and configuration guides.
• Submit hardware warranty claims and track repairs.
• Support shipping, receiving, and equipment deployment activities.
• Fulfill work orders and prepare equipment shipments using UPS and FedEx systems.
• Maintain inventory records, perform cycle counts, and support asset tracking efforts.
• Participate in rotating logistics function (shipping/receiving/inventory).

Skills

A+ Certification

Hardware troubleshooting

Device repair

Education

Associate degree or technical training

Job description

FirstCash, Inc. is seeking an IT Hardware Repair Technician for our Fort Worth Corporate Office. The role focuses on hands-on diagnosis, repair, and deployment of laptops, desktops, printers, tablets, and POS equipment across our nationwide store network.

You will troubleshoot hardware, perform refurbishments, and maintain documentation while supporting logistics and inventory processes. Enthusiasm for hardware and strong attention to detail are essential for success in this onsite position.