IT Generalist

Coder; San Francisco (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Remote work from anywhere

401(k) with 4% match

Home office stipend

Wellness stipend

Sabbatical after 5 years

Fertility benefits

Job summary

Coder is looking for an experienced and detail‑oriented IT Generalist to join our growing team. This full‑time role thrives in a fast‑paced, hands‑on environment, supporting onboarding, device management, and secure access for our people.

You will work with the IT team to keep systems running, help SOC 2 and GDPR compliance, manage Okta provisioning, Google Workspace, Slack, Zoom, Jamf, and 1Password, and contribute to scalable IT processes while rotating between our San Francisco and Austin

Qualifications

• 2–4 years of IT support or systems administration experience.
• Experience with or interest in SOC 2/GDPR compliance.

Responsibilities

• Provide first-line IT support via Slack and ticketing system.
• Handle onboarding/offboarding and provisioning through Okta.
• Manage devices and licenses; administer core tools like Google Workspace, Slack, Jamf, 1Password.
• Support SOC 2 and GDPR compliance.
• Document processes and contribute to knowledge bases.

Skills

IT support

Systems administration

Security mindset

Communication

Tools

Okta

Google Workspace

Slack

Jamf

1Password

Zoom

Apple device management

SaaS management systems

Job description

• You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped
• You’ll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives
• Act as the first line of IT support for employees via Slack and our internal ticketing system
• Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
• Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
• Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
• Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
• Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
• Document processes and contribute to internal knowledge bases to improve self-service and transparency

Benefits

• Generous medical / dental / vision coverage
• 4% 401(k) match
• Remote work from anywhere, or join our Austin or San Francisco offices
• Flexible time off
• Annual workstation allowance for your home office
• Monthly “perks” stipend for wellness, learning and development, travel, etc
• Paid sabbatical after 5 years
• Fertility benefits through Carrot Fertility and generous parental leave

Coder is looking for an experienced and detail-oriented IT Generalist to join our growing teamThis is a full-time role ideal for someone who thrives in a fast-paced, hands‑on environmentIf you’re a strong communicator with a passion for IT operations and solving real problems for real people, this role is for youThis position follows a hybrid work model. Candidates should be local and able to work from our local office on a regular weekly basis, with scheduling flexibilityAre comfortable working independently in a remote environment and prioritizing across a variety of IT tasksAre proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)Have a security-first mindset and understand the importance of access controls and audit trailsHave 2-4 years of experience in IT support or systems administrationEnjoy solving problems for end users and improving their day‑day experience with technologyHave experience with or interest in supporting compliance frameworks like SOC 2Used tools like Lumos, Drata, Rippling, 1Password, or Slack‑based ticketing systems(Tacos? If you need an ice‑breaker, ask how we say thanks by giving tacos!)