IT Generalist

ZLINE; Reno (NV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k match

Health Savings Account (HSA) / FSA

Professional development assistance

Paid time off

Dog-friendly office

Job summary

ZLINE Kitchen and Bath in Reno, NV is seeking an experienced IT professional to join our team as a full-time IT administrator. You will support our ERP and internal software systems, manage macOS devices with MDM, and oversee networking, security, and user administration.

This is an on-site role requiring travel to trade shows once per year. We offer a comprehensive benefits package, annual performance reviews, and opportunities for growth within a family-owned company that values local hiring

Qualifications

• 3+ years in IT support or systems administration, ideally as the go-to IT person for a small or mid-sized company.
• Hands-on experience managing macOS with an Apple MDM such as Jamf or Iru.
• Experience administering Google Workspace and supporting cloud business apps.
• Solid networking fundamentals: VLANs, DHCP, DNS, firewall rules, VPN, and Wi-Fi.
• Good security habits: MFA, least-privilege access, and careful handling of admin credentials.
• The judgment to set your own priorities, and the patience to explain technical problems in plain language.
• A habit of documenting what you build and fix.
• Willingness to travel to a trade show once per year.

Responsibilities

• Be the first IT contact for the company, on-site in Reno and remotely for other locations.
• Manage Mac, iPhone, and iPad fleet through MDM: enrollment, configuration, updates, and security baselines.
• Administer business systems, including user accounts, permissions, licenses, and configuration.
• Own onboarding and offboarding so access is ready on day one and removed when someone leaves.
• Run networks across sites: firewalls, switches, wireless, VPN, and VLANs with ISPs.
• Keep the warehouse running: mobile scanners, label printers, laser printers, and shipping software.
• Support facilities tech, including electronic shelf labels and security cameras, planning and deployment of NVR systems.
• Respond to security alerts and complete security assessments for retail partners.

Skills

IT support

Networking

Security best practices

Documentation

Communication

Travel readiness

Education

3+ years IT experience

Tools

Apple MDM (Jamf/Iru)

Google Workspace

Job description

Who are we?

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back.

We’ve become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe’s, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We’re known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we’re proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury® experience possible. ZLINE is forging its own path—will you help us tell our story?

Go here to learn more, and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it’s like to work for ZLINE.

About The Role

A person in this role will collaborate with other members of the software engineering team to develop new and maintain existing full-stack software developed internally. This person will have working experience with Enterprise Resource Planning (ERP) software, including custom development, external integrations, order management, and API enhancements.

Responsibilities

• Be the first stop for IT support across the company, on-site in Reno, and remotely for our other locations
• Manage our Mac, iPhone, and iPad fleet through MDM: enrollment, configuration profiles, updates, and security baselines
• Administer our business systems, including user accounts, permissions, licenses, and configuration.
• Own onboarding and offboarding, so access is ready on day one and removed the day someone leaves
• Run our networks across sites: firewalls, switches, wireless, VPN, and VLANs, working with our ISPs
• Keep the warehouse running: mobile scanners, label printers, laser printers, and shipping software
• Support facilities tech, including electronic shelf labels and security cameras (including planning and deployment of NVR systems)
• Protect the company: respond to security alerts, complete security assessments for retail partners, and take down sites impersonating our brand
• Manage IT vendors, contracts, and renewals, and recommend tools that save time or money
• Technology project planning for trade shows (large-format video displays, sound systems, camera equipment)
• Write the documentation and SOPs that let coworkers solve common problems themselves

Requirements

• 3+ years in IT support or systems administration, ideally as the go-to IT person for a small or mid-sized company
• Hands-on experience managing macOS with an Apple MDM such as Iru or Jamf
• Experience administering Google Workspace and supporting cloud business apps
• Solid networking fundamentals: VLANs, DHCP, DNS, firewall rules, VPN, and Wi-Fi
• Good security habits: MFA, least-privilege access, and careful handling of admin credentials
• The judgment to set your own priorities, and the patience to explain technical problems in plain language
• A habit of documenting what you build and fix
• Willingness to travel to a trade show once per year

Nice to have but not required

• Cisco Meraki experience, especially MX security appliances and wireless
• Warehouse and logistics tech: rugged Android scanners, Zebra printers, and shipping software
• Admin experience in Salesforce, NetSuite, or Shopify
• Phone system and contact center administration, ideally Vonage
• Scripting for automation in shell, Python, or Google Apps Script
• Certifications such as CompTIA Network+ or Security+, Cisco CCNA, or Apple certifications

Schedule:

Monday - Thursday, 8am - 5pm with a 1-hour lunch, Friday 8:00am - 4:30pm with a 30-minute lunch

Location:

Reno, NV - in person/on-site, not remote.

Pay dates are bi-weekly

What You’ll Get:

Benefits are available to all full-time employees after 90 days

• Medical, dental, vision, and life insurance
• Company 401k match at 6%
• Access to a Health Savings Account or Flexible Spending Account
• Professional development assistance
• Paid time off
• Get in on the ground floor
• Ample opportunity for advancement; we want to see you grow
• Dog-friendly office space … because dogs make everything better, right?

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.