IT Functional Analyst with FSM and IFS experience

Intelliswift - An LTTS Company; Pasadena (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intelliswift - An LTTS Company is looking for an IT Functional Analyst with FSM and IFS experience in Pasadena, CA. This role focuses on translating business needs into functional solutions and requires solid FSM domain expertise. The selected candidate will gather business requirements and configure FSM system components, with a commitment to collaboration across teams.

The role involves working onsite four days a week and contributes to optimizing systems that enhance technician dispatch and customer service. Ideal candidates will possess exceptional communication skills and a curiosity for learning new technologies.

Qualifications

• Strong Field Service Management domain experience.
• Experience in system configuration and data mapping.
• Ability to translate business needs into functional solutions.

Responsibilities

• Gather and translate business requirements into functional and system designs.
• Develop functional and design documentation.
• Configure FSM system components.
• Support data mapping and integrations.
• Execute system enhancements.
• Partner with field teams and key business stakeholders.

Skills

Field Service Management domain expertise

Analytical thinking

Detailed documentation

System configuration

Exceptional communication

Stakeholder collaboration

Tools

Boomi integrations

Job description

Job Title: IT Functional Analyst with FSM and IFS experience

Duration: 6 months Contract-to-Hire

Location: Pasadena, CA - 4 days week onsite

We're seeking a Senior Functional Analyst with strong experience in Field Service Management (FSM) solutions to join a fast‑growing, service‑oriented business. This person will help advance enterprise FSM environment, currently based on IFS Field Service Management, while supporting future platform evaluation and configuration efforts.

Need: Solid FSM domain expertise — whether from SAP, Oracle, JD Edwards, or another comparable system.

Overview

This is a Business Systems Analyst‑type functional role with hands‑on configuration responsibilities. The ideal candidate excels at translating business needs into functional solutions and enjoys collaborating across business and technical teams.

Core Responsibilities

• Gather and translate business requirements into functional and system designs.
• Develop functional and design documentation.
• Configure FSM system components (IFS training provided).
• Support data mapping and integrations, primarily via Boomi.
• Execute system enhancements and light break/fix work (minimal production support).
• Partner with field teams and key business stakeholders.
• Participate in future FSM system selection and evaluation (planned within ~2 years).

Key Qualifications

• Required: Strong Field Service Management domain experience.
• Functional Expertise: Analytical thinking, detailed documentation, system configuration.
• Technical Exposure: Integrations and data mapping experience.
• Soft Skills: Exceptional communication and stakeholder collaboration.
• Mindset: Curiosity, adaptability, and eagerness to learn new enterprise systems.

Nice-to-Have

• Experience with Boomi integrations.
• Knowledge of mobile field technician workflows.
• Interest or exposure to AI and automation in service operations (future roadmap).

Business Context

You’ll help optimize systems that support:

• Technician dispatch and mobile workflow.
• Customer service and issue management.
• Integration between field operations and enterprise data.