IT Frontline Support Technician III

J-U-B ENGINEERS, Inc.; Meridian (ID); On-site; USD 4,614,960 - 5,510,400; Full time

Benefits offered by this job

Competitive hourly pay

Professional development

Career growth opportunities

Coaching and mentorship programs

Bonuses for qualified employees

Generous vacation and sick leave

Medical, dental, vision, life, and_dis

401(k) with company match

Education reimbursement

Paid holidays

Health club subsidy

Employee ownership opportunities after

Job summary

J-U-B ENGINEERS, Inc. is seeking an IT Frontline Support Technician III in Meridian, Idaho. You will act as a Level 3 frontline SME, resolving complex endpoint issues and supporting specialized AEC software environments to keep projects on schedule.

You will mentor junior staff, contribute to a Shift-Left knowledge base, and collaborate with cross-functional teams to maintain secure, high-uptime systems.

Qualifications

• Six years of progressive IT support experience.
• Experience resolving complex endpoint issues.
• CompTIA A+ and MD-102 or equivalent certifications preferred.

Responsibilities

• Provide advanced maintenance and root-cause analysis for corporate workstations and specialized AEC software suites (Autodesk, Bentley, ESRI).
• Mentor junior technicians and convert fixes into standardized knowledge articles.
• Diagnose connectivity issues and optimize Windows performance for large engineering datasets.
• Assist the Administration and Security team with Active Directory tasks using Just‑in‑Time (JIT) access.
• Participate in stand-up meetings and cross-functional sessions to promote a security-first culture.

Skills

Advanced IT troubleshooting

Team collaboration

Knowledge sharing

Mentoring others

Education

Bachelor's degree in information technology or related field

Tools

Autodesk

Bentley

ESRI

Active Directory

Job description

Location: Meridian, Idaho

At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work.

Job Type

Full-time

IT Frontline Support Technician III

We are looking for a collaborative, solutions‑oriented Subject Matter Expert (SME) to help drive our business objectives through technical expertise. As a Level 3 Frontline Technician, you will serve as the main technical resource for the frontline team and work closely with the Level 4 Lead. If you enjoy problem‑solving, thrive in a team environment, and take pride in delivering accurate, high‑quality work that helps drive business success, we’d love to meet you.

In the AEC (Architecture, Engineering, and Construction) sector, minimizing downtime is essential for maintaining project schedules and billable hours. Your role includes maximizing endpoint uptime, safeguarding production workflows, and acting as the SME for specialized AEC desktop environments. You will address complex issues beyond Tier 1 and 2 support, contribute to our Shift‑Left strategy by developing Knowledge Base resources, and serve as a trainer and mentor for the Frontline Team.

Key Responsibilities

• Provide advanced AEC technical support: Perform expert maintenance and root‑cause analysis for corporate workstations and specialized AEC software suites, including Autodesk, Bentley, and ESRI.
• Priority Area: Advanced endpoint hardware troubleshooting skills.
• Strong deployment and endpoint imaging experience preferred.
• Mentor & “Stop-and-Teach”: Serve as a knowledge bridge for entry-level staff and interns. Pause and clarify the rationale behind fixes to build technical redundancy across the team.
• Convert complex technical solutions into standardized articles, enabling junior technicians to resolve similar issues independently.
• Endpoint & Network Operations: Diagnose connectivity issues and optimize Windows system performance for large engineering datasets using command‑line and packet‑capture tools.
• Act as a Security Liaison: Assist the Administration and Security team with Active Directory tasks using Just‑in‑Time (JIT) access.
• Participate in routine stand‑up meetings and cross‑functional project sessions to eliminate technical silos and promote a “security‑first” culture.

Requirements

Minimum six years of progressive IT support experience, including a proven record of resolving complex endpoint issues.

Required Certifications

• CompTIA A+
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102)

Preferred Certifications

• CompTIA Network+ and Security+
• Cisco CCNA

Education

• A bachelor’s degree in an information technology‑related field is required.

What We Offer

• Competitive salary: $33.50-$40.00 per hour, depending on experience
• Professional development and career growth opportunities
• Coaching and mentorship programs
• Performance bonuses for qualified employees
• Generous vacation and sick leave programs (increases with tenure)
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match and profit sharing
• Education reimbursement
• Paid holidays
• Health club subsidy
• A collaborative, team‑centered work environment
• Employee ownership opportunities after qualified years of service

Salary: $33.50‑$40.00 per hour, DOE