IT Field Technician

Jackson Co School District; Mississippi; On-site; USD 35,000 - 55,000; Full time

Job summary

Jackson Co School District seeks an IT Support Technician to accurately collect and report inventory, collaborate with Lead Technicians, and perform area-wide technology assessments. The role focuses on delivering excellent end-user technical support via phone, email, chat, or in person.

Responsibilities include diagnosing and repairing hardware, testing system stability, maintaining change logs, and adhering to IT policies.

Qualifications

• Associate degree in Information Technology or related field.
• Excellent communication and customer service skills.
• Familiarity with hardware components, networking concepts, and IT troubleshooting.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Accurately collect, organize, and report inventory information.
• Provide technical support to end-users via phone, email, chat, or in person.
• Troubleshoot hardware issues and repair/fix hardware components.
• Log all support requests into a ticketing system and document resolutions.
• Adhere to organizational policies, procedures, and security standards related to IT operations.

Skills

Communication skills

Customer service

Hardware concepts

Networking concepts

Troubleshooting

Education

Associate degree in Information Technology or related field

Job description

• Accurately collect, organize, and report inventory information.
• Collaborate with Lead Technicians to maintain project status.
• Conducting area wide assessments of technology status.
• Provide excellent customer service in the form of technical support to end-users via phone, email, chat, or in person.
• Hardware Repair
• Troubleshooting: Diagnosing and resolving hardware issues, including but not limited to system crashes, hardware failures, and connectivity problems.
• Repair: Performing repairs or replacements of faulty hardware components, including disassembly and reassembly of computer systems.
• Testing: Conducting hardware tests and benchmarks to assess system stability, performance, and compatibility with software applications.
• Documentation: Maintaining a change log of hardware inventory, repairs, upgrades, and maintenance.
• Ticket Management: Log all support requests into a ticketing system, accurately documenting the nature of the issue, troubleshooting steps taken, and providing resolution.
• Cable Management to ensure organization and load balancing.
• Adhere to organizational policies, procedures, and security standards related to IT operations.
• Perform any other duties as directed or assigned.

Essential Functions

• Inventory and Administrative Support
  • Accurately collect, organize, and report inventory information.
  • Collaborate with Lead Technicians to maintain project status.
  • Conducting area wide assessments of technology status.
  • Provide excellent customer service in the form of technical support to end-users via phone, email, chat, or in person.
• Hardware Repair
  • Troubleshooting: Diagnosing and resolving hardware issues, including but not limited to system crashes, hardware failures, and connectivity problems.
  • Repair: Performing repairs or replacements of faulty hardware components, including disassembly and reassembly of computer systems.
  • Testing: Conducting hardware tests and benchmarks to assess system stability, performance, and compatibility with software applications.
  • Documentation: Maintaining a change log of hardware inventory, repairs, upgrades, and maintenance.
  • Ticket Management: Log all support requests into a ticketing system, accurately documenting the nature of the issue, troubleshooting steps taken, and providing resolution.
  • Cable Management to ensure organization and load balancing.
• Miscellaneous:
  • Adhere to organizational policies, procedures, and security standards related to IT operations.
  • Perform any other duties as directed or assigned.

Qualifications

• Associate degree in Information Technology, Computer Science, Related Technical field and/or equivalent training or experience.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with hardware components, networking concepts, and IT troubleshooting techniques.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing and managing multiple tasks effectively.

Language And Reasoning Skills

Ability to understand written or oral instructions: read, analyze and interpret complex documents, instruction manuals, policies and procedures is essential.

• Excellent communication skills are required.
• The ability to work effectively and efficiently, under stressful conditions, to ensure deadlines are met is essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position requires you to sit and stand for moderate periods of time and the ability to see and hear.
• This position could require you to climb a ladder.
• Must be able to work on materials above your head
• Must be able to lift and carry 50lb.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position typically works in a well-lit, climate-controlled, and adequately ventilated office environment and requires observance of safe work practices, fire regulations, and avoidance of falls, trips and similar office work hazards.
• The stress level for this position is moderate and the noise level for this position is low to moderate normally.

TERMS OF EMPLOYMENT:

This is a 232 days per year position

SALARY SCALE:

Based on school board policy GGBS

EVALUATION:

Job performance will be evaluated annually by the IT Operations Administrator by provision of board policy.