Computer Systems Administrator

Benefit & Risk Management Services, Inc.; Folsom, Northern (CA, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

The Computer Systems Administrator at Benefit & Risk Management Services, Inc. will be responsible for providing company wide computer hardware and software support, including on-site maintenance and coordination with contractors.

Key duties include installing, testing, and repairing computers and peripherals, maintaining software, troubleshooting end-user issues, and documenting processes. The role requires Linux, AD, Exchange/Office 365, and VDI/VMware expertise, with a focus on reliability

Qualifications

• HelpDesk experience with end-users and remote staff.
• Cloud Backup and Business Continuity experience.
• PowerShell scripting proficiency.
• Linux experience.
• VDI/Hyper-V/VMware experience.
• Active Directory experience.
• Exchange/Office 365 experience.
• VoIP phone system experience; IVR training preferred.

Responsibilities

• Provide company-wide computer hardware and software support.
• Maintain all office computer hardware and software.
• Install, test, and repair computers and peripherals.
• Install and maintain software across the organization.
• Troubleshoot hardware and software issues and support end users.
• Research hardware/software markets and propose improvements.
• Assist in IT projects and document procedures.
• Maintain documentation and scheduled maintenance.
• Assist IT team including QA.

Skills

HelpDesk

Cloud backup

PowerShell

Linux

VDI/VMware

Active Directory

Exchange/Office 365

VoIP systems

Communication skills

Attendance

Education

High School diploma or GED

Tools

VMware

Hyper-V

VDI

Office 365 admin

Backup software

Job description

SUMMARY

The Computer Systems Administrator will be responsible for providing company wide computer hardware/software support.

Essential Duties and Responsibilities

• Works on site with consistent attendance.
• Maintain all office computer hardware/software directly and with contractor support as required.
• Install, test, and repair of computers and peripheral equipment.
• Install and maintain software.
• Troubleshoot and analyze hardware/software issues and provide support to satisfy end user requests.
• Research current hardware/software markets and recommend improvements to existing systems.
• Assist in the implementation and completion of computer-related projects.
• Maintain appropriate documentation.
• Oversee and perform scheduled maintenance on computer hardware as necessary.
• Assist IT team as requested, including QA.
• Performs other duties and responsibilities as assigned by the Management.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Requirements

Knowledge, Skills, & Abilities

• Excellent communication skills to present technical and business information to both technical and non-technical audiences.
• Excellent computer hardware skills, including PC and peripheral troubleshooting and repair.
• HelpDesk Experience: manage end-users, Help remote employees Required
• Experience with Cloud Base Backup solutions & Business Continuity Required
• Scripting (Powershell) Required
• Excellent attendance and punctuality.
• Experience with Linux. Required
• Experience with VDI, HyperV or VMWare Required
• Active Directory Required
• Microsoft Exchange and Office 365 Required
• VoIP Phone system experience required. IVR training a Preferred

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or G.E.D; and minimum of 5 years working in a related Information Systems field; or equivalent and any combination of education, training, and/or experience, which demonstrates ability to perform the duties described

Language Skills

Ability to read, speak, and write effectively in English. Ability to interpret documents such as plan documents, memos, letters, and procedure manuals. Ability to write routine reports, meeting notes, project documentation, and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

Reasoning Ability

• Ability to interpret a variety of instructions furnished in written, oral or diagram form.
• Ability to exercise reason and logic to resolve practical problems and create effective solutions.
• Ability to analyze all relevant information and a variety of concrete variables in situations where only limited standardization exists.

Certificates, Licenses, Registrations

Valid, class C license in state working with no adverse driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.