IT Field Support Technician Travel Lead

Guardian Flight; Denver (CO); Remote; USD 60,000 - 75,000; Full time

Job summary

An established industry player in emergency medical services is seeking a dedicated IT professional. This role offers a unique opportunity for extensive travel while providing crucial technical support across various locations. You will be involved in meaningful work that directly impacts patient care, all within a supportive work culture that emphasizes professional growth. The position requires a strong background in information technology, excellent problem-solving abilities, and effective communication skills. If you are passionate about making a difference and thrive in dynamic environments, this opportunity is perfect for you.

Benefits

Remote work flexibility

Opportunity for extensive travel

Supportive work culture

Professional growth and development

Qualifications

• Degree in IT or related field, or equivalent experience required.
• Strong analytical, problem-solving, and communication skills needed.

Responsibilities

• Travel to various locations to support IT projects and address technical needs.
• Provide tier-two technical support and remain on-call for emergencies.

Skills

Analytical Skills

Problem-Solving Skills

Customer Support

Oral Communication

Written Communication

Education

4-year degree in Information Technology

Equivalent experience

Tools

MS Windows

MCP Certification

A+ Certification

Job description

Employer Industry: Emergency Medical Services

Why consider this job opportunity:

1. Salary up to $75,000
2. Opportunity for extensive travel and hands-on experience in diverse environments
3. Remote work flexibility with 75%-100% travel required
4. Chance to mentor and develop a team-oriented approach within the IT department
5. Involvement in meaningful work that impacts patient care and service delivery
6. Supportive work culture focused on professional growth and development

What to Expect (Job Responsibilities):

1. Travel to various locations to support IT projects, conduct surveys, and address technical needs
2. Provide tier-two technical support and remain on-call for emergencies, including evenings and weekends
3. Install, configure, and deploy desktop and mobile technology solutions across corporate and remote sites
4. Conduct routine audits of hardware and software to ensure compliance with established standards
5. Collaborate with IT leadership to perform administrative tasks such as documentation, training, and testing

What is Required (Qualifications):

1. 4-year degree in Information Technology or a related field, or equivalent experience
2. Strong analytical and problem-solving skills
3. Experience in customer support and effective oral and written communication skills
4. Ability to interact effectively with end-users, peers, and management
5. Availability for extensive travel (75%-100%)

How to Stand Out (Preferred Qualifications):

1. MCP and A+ Certification
2. Experience in MS Windows system administration
3. Previous experience mentoring team members or leading projects
4. Familiarity with procurement processes and vendor management
5. Knowledge of hardware standards and IT compliance guidelines