IT Field Support Technician_Salisbury

Gr8ttek, LLC; Salisbury (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Job summary

Gr8ttek, LLC is hiring a regular Field Specialist to support our Infrastructure Delivery team. The role involves hardware-focused break-fix work, troubleshooting, and servicing client equipment on site.

The candidate should enjoy problem solving, communicating clearly, and delivering high‑quality service across multiple client locations. You will handle service calls, manage assets, and potentially mentor teammates while adhering to company guidelines and safety standards.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant field experience preferred.
• Valid driver's license and reliable transportation required.
• Own basic repair tool kit required.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service throughout service calls.
• Accept and complete all assigned service calls.
• Complete admin tasks associated with each call.
• Control and return of assets and inventory.
• May provide guidance to colleagues as needed.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Communication

Break-fix support

Administrative tasks

Asset/inventory control

Mentoring

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

• $40 per call/$5 per call per diem

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver's license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit