IT Field Support Technician

Page Mechanical Group, Inc.; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

Delmock Technologies, Inc. is seeking an IT Field Support Technician in Maryland. The role involves operating and maintaining computer systems and networks to support end-users effectively. Key responsibilities include troubleshooting, installing, and upgrading software and hardware components. 

Candidates should have a minimum of 2 years of IT experience, a high school diploma or equivalent, and be familiar with Active Directory and Windows OS. Join a company dedicated to providing excellent IT services.

Qualifications

• Minimum of 2 years of experience working in IT.
• High school diploma or equivalent.
• Experience with computer hardware repair and technical support.

Responsibilities

• Serve as the first point of contact for IT support.
• Install, configure, and maintain software and hardware.
• Diagnose and troubleshoot software and hardware issues.
• Ensure the security of clients and server computers.
• Maintain and update technical documentation.

Skills

Customer service skills

Experience with Active Directory

Windows OS

SCCM

SITIL Methodologies

Education

High school diploma or equivalent

Associate’s degree in an IT related field

Tools

Antivirus software

Firewall software

Job description

About Our Company

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.

Location

Location: Laurel, MD 20707. This role is on-site, Monday through Friday.

Role

Delmock Technologies, Inc. is seeking an IT Field Support Technician to operate and maintain computer systems and networks to ensure End-Users receive effective IT Services.

Responsibilities

• Serving as the first point of contact for IT support.

• Installing, configuring, and maintaining software and hardware components of computer and network systems.

• Diagnosing and troubleshooting software and hardware issues.

• Troubleshooting challenges with computers and network devices.

• Repairing and replacing damaged computer and network components.

• Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.

• Maintaining and updating technical documentation regularly.

• Testing new hardware and software before full-scale installation.

Minimum Requirements

• High school diploma or equivalent.

• 2 years of experience working in IT.

• Experience with Active Directory, Windows OS, SCCM, and SITIL Methodologies.

• Strong customer service skills.

Preferred/Nice to Have Skills

• Associate’s degree in an IT related field.

• 1 year of experience with computer hardware repair.

• 1 year of experience with technical support.

• 1 year of experience with software troubleshooting.

Clearance

• Able to pass a background check.

Equal Opportunity Employment

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.