IT Field Support Technician

Insight Global; Houston (TX); In loco; USD 48.000 - 68.000; Tempo pieno

Descrizione del lavoro

Insight Global is seeking an experienced IT Field Support Technician to provide onsite technical support for a major network integration and ongoing IT operations in Panama. The role serves as the primary hands-on IT resource at the local site, supporting end-user computing while collaborating with remote teams across network, cybersecurity, infrastructure, and telecommunications.

The ideal candidate is a strong Level 2 technician with 5+ years in IT, solid networking fundamentals, and hands-on

Competenze

• 5+ years of IT support, field support, desktop support, or infrastructure experience.
• Strong Level 2 desktop and end-user computing support experience.
• Hands-on knowledge of networking fundamentals: firewalls, IP addressing, DNS, switches.
• Ability to explain and troubleshoot network concepts to cross-functional teams.

Mansioni

• Serve as the primary onsite IT support resource for the Panama location.
• Provide Level 2 field and desktop support for end users, hardware troubleshooting, and deployment.
• Support network integration activities and assist remote network teams onsite.
• Perform hands-on support with firewalls, IP addressing, DNS, and switches.
• Act as onsite support for network, infrastructure, cybersecurity, and other teams.

Conoscenze

Level 2 desktop support

Networking fundamentals

Troubleshooting

Effective communication

Bilingual communication

Travel readiness

Descrizione del lavoro

Job Description

We are seeking an experienced IT Field Support Technician to provide onsite technical support for a major network integration and ongoing IT operations in Panama. This individual will serve as the primary hands‑on IT resource at the local site, supporting end‑user computing while partnering closely with remote network, cybersecurity, infrastructure, and telecommunications teams.

The ideal candidate is a strong Level 2 technician with at least 5 years of relevant IT experience who has a solid understanding of networking fundamentals and can confidently perform hands‑on troubleshooting and support. This position requires someone who can work independently, communicate effectively with technical teams and vendors, and support both desktop/end‑user needs and network‑related activities.

Key Responsibilities:

• Serve as the primary onsite IT support resource for the Panama location.
• Provide Level 2 field and desktop support for end users, including hardware troubleshooting, desktop replacements, and equipment deployment.
• Support network integration activities and assist remote network teams with onsite implementation and troubleshooting.
• Perform hands‑on support involving firewalls, IP addressing/IP changes, DNS, and network switches.
• Serve as onsite “remote hands” for network, infrastructure, cybersecurity, and other technical teams.
• Assist with installation and implementation of new network components.
• Troubleshoot network connectivity and end‑user technology issues and communicate findings to remote technical teams.
• Coordinate with third‑party vendors completing network and infrastructure work onsite.
• Support telecommunications, end‑user computing, and general field service activities as needed.
• Provide occasional IT support at additional locations throughout Panama, particularly for laptop, desktop, or hardware‑related needs.
• Clearly document and communicate technical issues, troubleshooting performed, and resolutions to internal teams and vendors.

Skills and Requirements

• 5+ years of relevant IT support, field support, desktop support, or infrastructure experience.
• Strong Level 2 desktop and end‑user computing support experience.
• Hands‑on knowledge of networking fundamentals, including:
  • Firewalls
  • IP addressing and IP‑related changes
  • DNS
  • Network switches
  • Network connectivity and troubleshooting
• Ability to explain and troubleshoot network concepts rather than simply recognize networking terminology.
• Experience supporting hardware deployment, replacement, and troubleshooting.
• Experience acting as onsite/remote hands for network or infrastructure engineering teams.
• Ability to troubleshoot technical issues independently and appropriately escalate issues to specialized teams.
• Strong communication skills with the ability to work effectively with remote network, cybersecurity, infrastructure, and vendor teams.
• Bilingual communication skills.
• Ability to travel occasionally within Panama to support additional locations as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].