IT Field Support Technician

Livestock Nutrition Center LLC; Fort Worth (TX); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Livestock Nutrition Center LLC is seeking an IT Field Support Technician to provide exceptional technical support to staff across multiple locations. The role includes remote assistance and on-site visits as needed to resolve issues and implement new technology.

The ideal candidate will have 3+ years in IT operations/support, strong communication skills, andRelevant certifications such as CompTIA A+ or Network+. Travel is required to support our distributed operations and equipment.

Qualifications

• Degree in CS/IT or related field.
• 3+ years IT operations/support experience.
• Certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide remote IT support for computer systems, software and hardware.
• Travel to various locations to resolve issues or implement new tech.
• Document, route and update staff and management on issue status.
• Build rapport and troubleshoot with technical and non-technical staff.
• Analyze business processes to identify improvements.
• Create and maintain knowledge base articles.

Skills

Customer service

Communication

Problem solving

Independent with team

Education

Bachelor's degree in Computer Science or IT

Tools

CompTIA A+ cert (adv)

Network+ cert (adv)

Job description

Company Overview

Livestock Nutrition Center specializes in blending customized rations, supplements and premixes to meet the specific nutritional needs of Livestock Producer's operations. We understand that management, performance objectives and feeding practices can be vastly different between operations, and that these differences dictate specific nutritional or formulation requirements. Our experienced sales staff and nutritionist will work with the Producer to design a feeding program that is specific to their operation.

Company Overview

Livestock Nutrition Center specializes in blending customized rations, supplements and premixes to meet the specific nutritional needs of Livestock Producer's operations. We understand that management, performance objectives and feeding practices can be vastly different between operations, and that these differences dictate specific nutritional or formulation requirements. Our experienced sales staff and nutritionist will work with the Producer to design a feeding program that is specific to their operation.

Mission Statement

Our Mission is to add value to the suppliers and end users in the feed ingredient supply chain through distribution, processing and service.

Guiding Principle

Our focus is to provide customized feeding programs, nutritional products, and expert service to livestock producers that promote their long‑term success and profitability.

Position Summary

Livestock Nutrition Center, a leading regional feed manufacturing company, is looking for a skilled and adaptable IT Field Support Technician based to provide exceptional technical support to our staff. This role involves not only resolving technical issues remotely but also traveling to our various locations to deliver hands‑on assistance or implementation support when necessary. The ideal candidate will be a problem‑solver with excellent communication skills and a passion for technology.

Responsibilities & Duties

• Provide remote technical assistance and support for requests and issues related to computer systems, software, and hardware (including IoT and OT equipment).
• Travel to locations to resolve complex issues or implement new technology as needed.
• Document, route, track, elevate and update staff, as well as management, on status of issues as required.
• Build rapport and research problem details from technical and non-technical staff.
• Analyze, document, and map business processes and data to identify areas of improvement.
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.
• Research and stay abreast of new hardware or software that might be used in current or future locations.
• Perform other support and operational tasks as required.

Qualifications & Skills

• A degree in Computer Science, Information Technology, or relevant field.
• Priority consideration for experience in the agricultural or manufacturing industries or experience with Operational Technology implementation and/or installation.
• Relevant certifications (e.g., CompTIA A+, Network +) are an advantage.
• 3+ years of experience working in working in IT operations/support/service or help desk areas.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Highly proficient in support ticketing and Reporting Services.
• An understanding of the role of Service Level Agreements (SLAs) within an IT environment.
• Strong debugging and troubleshooting skills.
• Outstanding communication skills, both verbal and written.
• Ability to work independently but with a team-focused approach within multi-disciplinary teams and quickly adapt to job requirements changing on an ad hoc basis.
• Enthusiasm for product knowledge acquisition.

Benefits & Perks

• All full-time employees are eligible for a comprehensive benefits package.