IT Field Support Specialist — Onsite at Corrections Facility

State of California; California; On-site; USD 55,000 - 100,000; Full time

Job summary

California Department of Corrections and Rehabilitation seeks an Information Technology Associate to provide on-site IT support at California Medical Facility in Vacaville. The role focuses on hands-on end-user device and printer support, basic networking, and training within a correctional setting.

The IT Associate reports to the IT Supervisor II and will be part of the Enterprise Information Services team, performing face-to-face support and delivering timely help desk services.

Qualifications

• Face-to-face, hands-on support of end-user devices, printers, and networking equipment.
• Provide first-level IT help desk services and training.
• Collaborate with IT team to deliver reliable IT service delivery.

Responsibilities

• Provide first-level on-site IT support for end-user devices and printers.
• Assist with basic network equipment setup and maintenance.
• Deliver user training and document IT issues and resolutions.

Skills

End user devices

Help desk

Troubleshooting

Printer support

Networking equipment

Job description

California Department of Corrections and Rehabilitation seeks an Information Technology Associate to provide on-site IT support at California Medical Facility in Vacaville. The role focuses on hands-on end-user device and printer support, basic networking, and training within a correctional setting.

The IT Associate reports to the IT Supervisor II and will be part of the Enterprise Information Services team, performing face-to-face support and delivering timely help desk services.