Field Service Technician
Synergy ECP
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Benefits offered by this job
Job summary
Synergy ECP is seeking a Field Service Technician based in Maryland to provide expert on-site and remote support for IT systems and security hardware at government facilities. The role requires substantial travel (50%+), the ability to lift 50 pounds, and the capacity to work in confined spaces.
A Top Secret clearance with SCI eligibility is required. The candidate will install, configure, and maintain network hardware, servers, scanners, printers, and related equipment, read engineering
Qualifications
- Provides expert and second-tier technical support to field engineers and technicians.
- Guides installation, configuration, and enhancement of Company products, programs, and systems.
- Tests and trains customers regarding technical aspects of designated systems and services.
- Maintains network stability through advanced troubleshooting and proactive maintenance.
- Reviews configurations to ensure successful deployment; partners with developers to reduce incidents.
- Answers questions about installation, operation, configuration and usage of designated systems.
- Willingness to travel 50%+ to CONUS and OCONUS Government Facilities.
- Active Top Secret clearance with SCI eligibility is required.
Responsibilities
- Provide expert and second-tier technical support to field engineers and technicians.
- Install, configure, and integrate hardware and systems at customer facilities.
- Travel 50% to CONUS/OCONUS government facilities; obtain/maintain a US passport.
- Set up workstations and install scanners, printers, and related hardware.
- Read engineering drawings and work orders; interpret field requirements.
- Collaborate with developers and engineers to reduce re-occurring incidents.
- Support customers during off hours as needed.
Skills
Education
Tools
Job description
Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security.
In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees to our Customers and by Improving Performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results—showing we’re ready to meet our customers’ evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.
The successful candidate’s duties and responsibilities include activities related to program Field Service Technician such as:
The ideal candidate must have the ability to lift and carry 50 pounds or greater and work in confined spaces.
While this role will accomplish most tasks on-site, Monday to Friday, it does require frequent travel, 50% or more to CONUS and OCONUS Government Facilities. Candidates will need to obtain/maintain a US Passport.
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
- Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers.
- Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
- Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Provides consultative assistance during off hours as needed.
- Setting up workstations.
- Installing scanners, printers, computer systems and associated hardware.
- Integrate hardware into new and existing facility and equipment racks at data center.
- Installation of servers, network hardware and related components to manufacturer and customer specifications.
- Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
- Read and interpret engineering drawings and Work Orders.
- An Active/Current Top Secret security clearance with SCI eligibility.
- Bachelor's degree and two (2+) years of relevant experience; master’s degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience.
- At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
- Experience or familiarity of Intelligence Community designated systems.
- Willingness to work outside of normal work hours.
- Willingness and ability to lift and carry 50 pounds or greater.
- Must be able to work in confined spaces.
- Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
- Will be required to obtain/maintain a US Passport.
- Bachelor's degree and four (4) years of relevant experience; master’s degree and two (2) years of experience; High School Diploma/GED and 10 years of relevant experience.
- Experience with cabling infrastructure best practices and methodologies.
- General comprehension of components/subcomponents of data center infrastructure including routers, switches, load balancers, and firewalls.
- Familiarity with power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.
- Experience working in a Data Center environment.
- Must have a valid/current US Passport.
- Tech control experience working with circuits is highly desirable.
Active Top Secret with SCI eligibility
U.S. Citizenship
For this role, our typical salary range starts at $90,000 and stretches up to $150,000. We are committed to compensating our best talent and are willing to go above and beyond to secure exceptional candidates. The total compensation includes a complete rewards package, culture, and opportunities to make a real impact.
We offer highly competitive compensation that is consistently recognized by our employees as being generous!
We offer a comprehensive Health Benefits package and 401(k) Retirement plan so you can take care of yourself and your family both now and in the future. Other health-related benefits include support services and wellness resources.
Individual growth is a priority at Synergy ECP. Employees are encouraged to take advantage of our company‑sponsored continuing education program to pursue advanced degrees or certifications.
A healthy work/life balance is essential for building and executing your work effectively. We offer generous Paid Time Off, 11 paid holidays a year, and flexible work options.
We participate annually in building awareness, volunteering, and contributing to numerous organizations. Employees are encouraged to support causes they are passionate about.
Our corporate office includes a collaborative workspace, conference rooms, a café, and relaxed social spaces.
Our SkillBridge Program helps servicemembers apply their experience within corporate environments. We are dedicated to supporting military personnel.
Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.
We welcome candidates from all backgrounds and are dedicated to maintaining a professional and respectful workplace where every employee can succeed.
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