IT Field Support Engineer

Optara; Burbank (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Performance-based incentives

Paid training & certifications

Vendor-sponsored education

Collaborative team culture

Job summary

Optara is seeking an experienced Field Support Engineer to deliver hands-on IT support, systems administration, and cybersecurity services for our clients. The role spans servers, networks, virtualization, cloud services, and end-user devices in a fast-paced MSP/MSSP environment.

You will work directly with clients to solve complex technical challenges, support a wide range of technologies, and contribute to project implementations, migrations, and upgrades across client environments.

Qualifications

• Experience in MSP/MSSP environments preferred.
• Strong knowledge of Windows Server, AD, Microsoft 365, and virtualization platforms.
• Familiarity with firewalls, switches, wireless tech, and backup/disaster recovery.

Responsibilities

• Install, configure, and support IT infrastructure and networks.
• Troubleshoot hardware, software, networking, and security issues.
• Support Windows Server environments, VMware/Hyper-V, and cloud technologies.
• Deploy and maintain firewalls, switches, wireless networks, backups, and cybersecurity tools.
• Provide onsite and remote technical support for clients.
• Document systems, procedures, and changes in company platforms.
• Assist with projects, migrations, upgrades, and deployments.
• Maintain asset inventories and licensing records.
• Collaborate with teams to resolve requests and deliver projects.
• Identify opportunities for improvements and communicate findings.

Skills

Excellent communication

Customer service

Troubleshooting

Independent work

Organized

Education

Industry certifications (see list)

Tools

Microsoft Windows Server

Active Directory

Microsoft 365

VMware/Hyper-V

Networking fundamentals

Firewalls & switches

Backup & DR solutions

Cybersecurity best practices (CMMC)

Job description

At Optara, we help organizations move beyond reactive IT and into strategic growth. Through our proven Omega → Alpha Model, we start with our clients' desired outcomes and build technology solutions that drive stability, scalability, security, and business success.

Organizations partner with Optara when they've outgrown patchwork IT solutions or need clarity in a rapidly changing technology landscape. They stay because of the results—and because we serve as a trusted long-term strategic ally.

What sets us apart:

• Strategic-first approach focused on business outcomes
• Enterprise-grade IT and cybersecurity solutions for mid-market organizations
• Compliance and governance built into every engagement
• End-to-end partnership from assessment through optimization
• Collaborative, growth-oriented culture that invests in its people

If you're passionate about technology, problem-solving, and delivering exceptional client experiences, we'd love to hear from you.

Position Overview

Optara is seeking an experienced Field Support Engineer to provide hands-on technical support, systems administration, infrastructure management, and cybersecurity services for our clients.

This role is ideal for someone who thrives in a fast-paced MSP/MSSP environment and enjoys working directly with clients to solve complex technical challenges. You will support and maintain a wide range of technologies, including servers, networks, virtualization platforms, cybersecurity solutions, cloud services, and end-user devices.

What You'll Do

• Install, configure, maintain, and support client IT infrastructure and networks
• Troubleshoot and resolve hardware, software, networking, and security issues
• Support Windows Server environments, virtualization platforms (VMware and Hyper-V), and cloud technologies
• Deploy and maintain firewalls, switches, wireless networks, backup solutions, and cybersecurity tools
• Perform onsite and remote technical support for end users and client environments
• Monitor system performance and recommend infrastructure improvements
• Document systems, procedures, and technical changes within company platforms
• Assist with project implementation, migrations, upgrades, and technology deployments
• Maintain accurate asset inventories, licensing records, and client documentation
• Collaborate with internal teams to ensure timely resolution of support requests and project deliverables
• Identify opportunities for technology improvements and communicate findings to internal stakeholders
• Follow established service delivery processes and maintain accurate ticket documentation and time tracking

Technical Qualifications, Required Experience

Experience supporting IT environments within an MSP, MSSP, or managed services environment preferred

Strong knowledge of:

• Microsoft Windows Server
• Active Directory
• Microsoft 365
• VMware and/or Hyper-V
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Firewalls, switches, and wireless technologies
• Backup and disaster recovery solutions
• Cybersecurity best practices, CMMC

Experience supporting

• Cisco, Dell, HP, and Apple devices
• Desktops, laptops, tablets, and printers
• Servers and network infrastructure
• Ability to diagnose and resolve complex technical issues independently

Preferred Qualifications

Industry certifications such as:

• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications
• VMware Certifications
• Cisco Certifications
• Experience with ConnectWise, IT Glue, and SharePoint
• Experience working within service-level agreements (SLAs)

What We're Looking For

• Excellent communication and customer service skills
• Strong troubleshooting and analytical abilities
• Self-motivated with the ability to work independently and as part of a team
• Highly organized and detail-oriented
• Professional demeanor when interacting with clients and executives
• Ability to manage multiple priorities in a fast-paced environment
• Strong work ethic, accountability, and commitment to continuous learning

Physical & Travel Requirements

• Ability to lift up to 50 pounds when necessary
• Ability to sit, stand, walk, bend, kneel, and work at computer stations for extended periods
• Valid driver's license and reliable transportation
• Ability to travel to client locations as required (states across the US)
• Competitive salary based on experience and qualifications
• Medical, Dental, and Vision insurance
• Performance-based incentives
• Paid training, certifications, and vendor-sponsored education
• Collaborative and supportive team culture
• Opportunity to work with diverse technologies and client environments

Ready to Grow with Optara?

If you're looking for a career where your technical expertise makes a direct impact and where professional growth is actively encouraged, we'd love to hear from you.