IT Field Services Technician - Associate

Syncreon; Carlisle (Cumberland County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading organization in logistics is seeking an IT Support Specialist to maintain systems and provide support for desktop, networking, and server management. The ideal candidate will possess a Community College diploma and experience with Warehouse Management systems. Join a growing team dedicated to improving global trade with a commitment to diversity.

Qualifications

• Experience with Warehouse Management systems and PC repairs desirable.
• Solid understanding of desktop hardware, operating systems, and network protocols.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Maintain standards for desktop, WAN, LAN, and servers.
• Provide diagnostic support and first-level incident management.
• Develop ad hoc reports using Qlik Sense and PowerBI.

Skills

Communication skills

Detail-oriented

Problem-solving

Education

Community College diploma

University degree or relevant experience

Job description

Come join a growing organization as we pursue our expansion plans. This opportunity offers the right individual customer exposure and experience to accelerate their career. Apply today!

About the Role

How you will contribute:

• Maintain standards set by the system and network engineering teams for planning and supporting plants in desktop, WAN, LAN, servers, and disaster recovery.
• Provide diagnostic support to the System and Network Engineering Teams and Service Desk for desktops, WAN, LAN, servers, and document site-specific network, server, and end-device details.
• Offer first-level support for incident management and participate in problem and change management activities, including after-hours support when needed.
• Support plant-related IT tasks, including developing ad hoc reports using tools like Qlik Sense and PowerBI.
• Report IT downtime and communicate changes affecting production schedules.
• Develop and maintain knowledge of operational application software and processes, providing support and training to users.
• Perform hands-on fixes, upgrades, hardware installations, backups, and application configurations as directed.
• Manage IT equipment repairs, maintain inventory, and keep repair logs.
• Follow IT asset procedures, including receiving, updating inventory, and decommissioning assets.
• Create and update work instructions, ensuring proper documentation storage.
• Monitor service desk emails, resolve or escalate issues as needed.
• Proactively identify security issues, escalate them, and manage IT asset lifecycle tracking.
• Support site launches, expansions, and server/network refreshes.
• Perform other duties as assigned.

Key Qualifications

• Community College diploma required; a university degree or relevant experience is preferred.
• Experience with Warehouse Management systems and PC repairs is desirable.
• Excellent communication skills in English and local language; detail-oriented with strong documentation skills.
• Ability to work under pressure, maintain confidentiality, and handle multiple tasks.
• Solid understanding of desktop hardware, operating systems, network protocols, server hardware, and OS.
• Compliance with quality, safety, environmental, health, and safety standards.

Compensation

DP World offers exciting roles within a growing international organization, with a competitive compensation package.

About DP World

DP World is dedicated to improving global trade, with a diverse team of over 111,000 employees across 77 countries. We are transforming our business with innovative solutions and a commitment to inclusion and diversity.

Our mission is to transcend boundaries and bridge cultures, creating a respectful and empowering environment for all.