IT Field Service Technician

Jack's Family Restaurants; Demopolis (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as an IT Field Service Technician, where you'll play a crucial role in maintaining and repairing IT equipment across multiple restaurant locations. This full-time position offers the opportunity to work independently while ensuring that all IT systems run smoothly. You'll engage in hands-on troubleshooting, installation, and maintenance tasks, making a real impact on daily operations. If you're a tech-savvy individual with a knack for problem-solving and a passion for customer service, this role is perfect for you. Embrace the challenge of a fast-paced environment and contribute to a team that values excellence and innovation.

Qualifications

• 1-2 years of experience in IT service or related field preferred.
• Strong decision-making and problem-solving skills are essential.

Responsibilities

• Travel to various locations for IT repairs and maintenance.
• Respond to scheduled and emergency service calls effectively.

Skills

Technical Skills

Communication Skills

Organizational Skills

Problem-Solving

Driving Skills

Education

High School Diploma or GED

Tools

Point of Sale Systems

Credit Card Devices

Routers

Computers

IP Phones

Power Tools

Job description

Job Description

IT Field Service Technician

Job Summary:We are seeking an experienced IT Field Service Technician to join our team. In this role, you will be responsible for driving to various restaurant locations to repair and replace IT equipment. Your primary focus will be on servicing existing equipment, responding to scheduled and emergency service calls. Additionally, you will assist in new projects.The ideal candidate should have excellent technical skills, a strong work ethic, and the ability to work independently.

Work Hours: Full-time position with a minimum of 40 hours per week. Must be flexible to work weekends and be on-call for night shifts.

Essential Functions:

• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.

Additional Duties:

• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits

Qualification Standards:

• Prior experience in restaurant IT service or a related industry is preferred.
• Minimum of 1-2 years of experience in a similar role, depending on skills and industry experience.
• High School Diploma or GED.
• Good driving record and must pass a DMV check.
• Ability to thrive in a high-paced team environment.
• Physical ability to bend, twist, walk, reach, and lift objects weighing up to 50 pounds.
• Willingness to work on concrete or tile floors for extended periods.
• Comfortable working in small spaces, including crawling under counters and in tight areas.
• Proficient in climbing ladders and working at heights.
• Strong organizational and administrative skills.
• Effective communication skills, both electronically and verbally, with internal and external customers.
• Ability to follow directions and work within established systems.
• Maintains good personal hygiene.
• High energy level and self-motivation.
• Ability to handle high levels of stress effectively.
• Strong decision-making skills.
• Adherence to safety procedures when working at heights or on roofs (up to 24 feet).
• Proficient in operating and maintaining power tools and equipment, ranging from small to large.
• Comfortable working both indoors and outdoors, even in challenging weather conditions.
• Punctuality is essential.