IT Field Service Support Technician

TechnipFMC plc; Stephenville (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

TechnipFMC plc in Houston/Stephenville, TX seeks an IDS Deskside Support Specialist to maintain SLAs and deliver high-quality end-user support across the local office. You will handle asset deployment, ticketing, and on-site assistance to ensure smooth operations.

You will manage stock, assist with events and moves, and serve as a reliable IDS point of contact for teammates. ITIL mindset and ServiceNow experience are valued for continuous improvement.

Qualifications

• Bachelor’s Degree in IT or 2+ years of relevant work experience.
• Experience with computer imaging technologies.
• Experience with Windows 11 and O365.
• Experience working with an IT ticketing solution (ServiceNow preferred).
• Experience of ITIL methodology or structured IT best practice framework, handling Incidents.

Responsibilities

• Maintain the SLAs for IDS Incidents and Requests, delivering high quality to TechnipFMC users.
• Raise tickets for user issues, requests or replacing stock devices and deploy assets to hires.
• Manage local stock and asset accuracy in Symphony; support office moves and events as needed.
• Act as IDS POC, guiding end users and coordinating with IDS teams; deliver professional, customer-focused service.

Skills

Imaging tech

Windows 11 & O365

IT operations

ServiceNow

ITIL/Incidents

Education

Bachelor’s Degree in IT or 2+ years experience

Tools

ServiceNow

Symphony asset tool

Job description

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Houston, TX, US Stephenville, TX, US, 76401

Employment type: Employee

Place of work: Office

Offshore/Onshore: Onshore

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

Maintain the SLAs for IDS Incidents and Requests, by delivering high level of quality to TechnipFMC users and VIP’s following the IDS global processes.

• Manage local stock room ensuring all IDS end user assets are recurrently updated in the IDS asset tool (ServiceNow).
• Raising tickets for user issues, requests or replacing stock devices.
• Deployment of assets to current and new hires.
• Assistance with special events as requested by users.
• Executive assistance when required.
• Any other duties as instructed by management.

Job Description

• This position impacts TechnipFMC’s budget based on variable cost of equipment and effectively managing the local stock inventory of IDS end user assets.
• Receives direction from the Regional Deskside Support Manager to perform job duties, analyse current process and recommend solutions for improvement, for specific area of responsibility. Uses independent judgement and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems
• Ticket monitoring and handling, ensuring the delivery of requests and incident support within the agreed SLA
• Effectively managing of local stock, ensuring the accuracy of IDS assets in Symphony tool, also raising tickets to replace stock assets whenever it needs.
• Acting like an IDS POC for guiding end users, IDS matters, addressing to other IDS teams if needed.
• Deliver a professional, customer focused and high performing service in line with agreed service levels and Best Practices
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Aiding with office moves (moving and set-up of IT equipment)

You are meant for this job if:

• Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies
• Experience in Microsoft tools, especially Windows 11 and O365
• Experience working in an operational environment and interaction with other IT areas
• Experience working with an IT ticketing solution (ServiceNow preferred)
• Experience of ITIL methodology or structured IT best practice framework, handling Incidents

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

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