Intern/Apprentice Information & Digital Services

TechnipFMC plc; Stephenville (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

TechnipFMC plc is seeking an IT Service Desk professional in Stephenville, TX. The role focuses on triaging and resolving end-user issues, including software and hardware troubleshooting, password resets, OS reinstalls, software installation, phone support, and remote assistance.

You will be part of a team that supports 21,000+ colleagues globally, with a mix of in-office work; strong communication and multi-tasking skills are essential.

Qualifications

• Pursuing a degree in a technical field preferred (senior level preferred).
• Experience in a service desk position is a plus.
• Strong problem-solving and prioritization skills required.

Responsibilities

• Respond to service requests and keep the ticketing system up to date.
• Provide user support over the phone, remotely, and in person.
• Troubleshoot applications, hardware, OS reinstalls and upgrades.
• Maintain accurate asset inventory and configure Microsoft Office and Windows.
• Troubleshoot network printers and multi-function devices.
• Assist with data transfer during computer upgrades or replacements.
• Handle mobility troubleshooting and device configurations.

Skills

Degree in technical field/Information-

Service desk experience

Problem-solving

Multitasking and prioritization

Microsoft Windows & Office

Interpersonal and communication skills

Education

Technical field/Information Systems/IT degree

Job description

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Location: Stephenville, TX, US, 76401

Employment type: Employee

Place of work: Office

Offshore/Onshore: Onshore

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

This position will be responsible for triaging and completing service requests related to end user support. Areas of responsibility include, but are not limited to, software and hardware troubleshooting, password resets, operating system reinstalls and upgrades, software installation, phone support, and remote support.

Job Description

• Respond to service requests keeping ticketing system up to date
• User support over the phone, remotely by use of software, and in person
• Application and Hardware Troubleshooting
• Keeping accurate asset inventory
• Microsoft Office and Windows configuration and troubleshooting
• Troubleshooting network printers and multifunction copiers / scanners
• Application troubleshooting
• Transferring and verifying user data during computer upgrades and replacements
• Mobility troubleshooting, device configurations, registration, inventory management, transfers

You are meant for this job if:

POSITION REQUIREMENTS:

• Pursuing a degree from an accredited university, degree in technical field/Information Systems/Information Technology preferred. Upper-classman designation, senior level preferred.
• Prior experience in a service desk position preferred
• Flexible problem solving skills
• Ability to multi-task and prioritize time based on ticket severity
• Proficiency with Microsoft operating systems and Office suites
• Strong interpersonal and communication skills, both written and oral

WORK ENVIRONMENT:
Spend 70%of the time in office temperature controlled environment, 30%of the time in shop area.

PHYSICAL DEMANDS:
Frequent sitting and operation of computer with use of a keyboard, mouse, and terminal screen. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

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