IT Field Service Support Technician

TechnipFMC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

TechnipFMC plc is seeking an IT Deskside Support professional in Houston to maintain SLAs and manage IDS end-user assets. You'll handle ticketing, asset deployment, and PC refresh cycles, ensuring accurate inventory in the Symphony asset tool.

You will work under the Regional Deskside Support Manager, deliver professional, customer-focused service, assist with office moves, and support events as needed. Relevant ITIL and ServiceNow experience is preferred.

Qualifications

• Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies.
• Experience in Microsoft tools, especially Windows 11 and O365.
• Experience working with an IT ticketing solution (ServiceNow preferred).
• Experience of ITIL methodology or structured IT best practice framework, handling Incidents.

Responsibilities

• Maintain the SLAs for IDS Incidents and Requests, by delivering high level of quality to TechnipFMC users and VIP’s following the IDS global processes.
• Manage local stock room ensuring all IDS end user assets are recurrently updated in the IDS asset tool (ServiceNow).
• Raising tickets for user issues, requests or replacing stock devices.
• Deployment of assets to current and new hires.
• Yearly PC refresh project deployment.
• Assistance with special events as requested by users.
• Executive assistance when required.
• Meeting room support (Audio/Visual)
• Any other duties as instructed by management.

Skills

Imaging technology

Windows 11

Microsoft 365

ServiceNow

ITIL

Education

Bachelor’s Degree in Information Technology related field

Tools

Symphony asset tool

Job description

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

• Maintain the SLAs for IDS Incidents and Requests, by delivering high level of quality to TechnipFMC users and VIP’s following the IDS global processes.
• Manage local stock room ensuring all IDS end user assets are recurrently updated in the IDS asset tool (ServiceNow).
• Raising tickets for user issues, requests or replacing stock devices.
• Deployment of assets to current and new hires.
• Yearly PC refresh project deployment.
• Assistance with special events as requested by users.
• Executive assistance when required.
• Meeting room support (Audio/Visual)
• Any other duties as instructed by management.

Job Description

• This position impacts TechnipFMC’s budget based on variable cost of equipment and effectively managing the local stock inventory of IDS end user assets.
• Receives direction from the Regional Deskside Support Manager to perform job duties, analyse current process and recommend solutions for improvement, for specific area of responsibility. Uses independent judgement and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems
• Ticket monitoring and handling, ensuring the delivery of requests and incident support within the agreed SLA
• Effectively managing of local stock, ensuring the accuracy of IDS assets in Symphony tool, also raising tickets to replace stock assets whenever it needs.
• Acting like an IDS POC for guiding end users, IDS matters, addressing to other IDS teams if needed.
• Deliver a professional, customer focused and high performing service in line with agreed service levels and Best Practices
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Aiding with office moves (moving and set-up of IT equipment)

You Are Meant For This Job If

• Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies
• Experience in Microsoft tools, especially Windows 11 and O365
• Experience working in an operational environment and interaction with other IT areas
• Experience working with an IT ticketing solution (ServiceNow preferred)
• Experience of ITIL methodology or structured IT best practice framework, handling Incidents

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.