IT Field Engineer II

Boyd Gaming; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Boyd Gaming Corporation seeks a skilled IT Field Engineer to support our information systems and users across gaming and nongaming operations. You will monitor, maintain, and troubleshoot networked computers, servers, and related services, ensuring stability and security across LANs and data centers.

In collaboration with Senior Field Engineers, you will perform upgrades, assist with root-cause analysis, train junior staff, and provide on-call after-hours support for critical incidents and

Qualifications

• Three (3) years of experience in an IT Support position or related field.
• Must have basic computer and networking skills and fundamentals.

Responsibilities

• Provide second level field engineering support to operational and technical support teams for Company’s Information Systems and System Users.
• Perform maintenance and upgrades on network devices and computer hardware.
• Respond to network and data security vulnerability alerts and assist with incident resolution.
• Install and troubleshoot digital signage, lighting, and audio systems used in events.

Skills

IT Support

Networking

Windows OS

Troubleshooting

Customer Service

Documentation

Education

High School Diploma

Associates of Applied Science in Computer Science

Tools

Microsoft Office Suite

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Provide second level of field engineering support to operational and technical support teams for Company’s Information Systems and System Users. Monitor, maintain and support all networked computers, associated operating systems and service applications (gaming and nongaming.) Responsible for ensuring the stability and integrity of all in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including Local Area Network (LAN) services, connectivity; to include low voltage services, and works closely with Senior Field Engineers to provide exceptional customer service.

• Develop team leadership and provide technical oversight, on-the-job trainingand mentorship of first level Field Engineers with emphasis on careeradvancement within the Company
• Provide technical support to first level of Field Engineers by performingadvanced incident troubleshooting and tracking, escalated problem resolution,assist with root cause analysis, limited product research, fault isolationdevelopment, follow-up and documentation to include action reports todepartment team leaders
• Perform second level of maintenance and upgrades on network devices,computer and printer hardware and software, including the restoration ofconfigurations with assistance from Senior Field Engineers, IT OperationsCenter engineers or in combined resolution efforts with vendor supportengineers or technicians and authorize vendor remote access and confirmproper disconnect when support efforts are completed
• Responds to computer, network and data security vulnerability alerts at theproperty and regional levels for high-priority outage restoration efforts andreports to all Company properties within the assigned region
• Provide installation, monitoring, maintenance, support, and optimization ofbasic network and basic server hardware, software, and communication links within property data centers and communications closets or where Information
• Technology assets are housed in a training or production environment
• Analyze and resolve basic network and server hardware and software problemsin an efficient and accurate manner
• Follow all safety and security precautions
• Terminate and test network cabling systems using Company provided tools andtest equipment
• Perform basic network troubleshooting and analysis with assistance withSenior field Engineers and IT Operations Center engineers
• Provide setup and teardown services for local, regional and nationalperforming acts. This includes load in, load out, and set construction.
• Operation and troubleshooting of computerized lighting systems for stage andindustrial areas. Create and control lighting for local and regional acts.
• Configuration, programming, and maintenance of high-end sound equipmentincluding mixing boards, amplifiers, audio processors, wired and wireless micsystems. Providing both front and back of house support and operation ofthese systems during performances.
• Install and troubleshoot digital signage systems including both indoor andoutdoor displays, video walls, projectors, monument and pylon signs.
• Familiarity with VGA, DVI, HDMI, and Multicast preferred.
• Perform moves/adds/changes on traditional, digital, and IP based phone andvoicemail systems. Basic understanding of PRI, ISDN, POTS and IP basedcommunication technology required.
• Provide scheduled on-call support for emergency after-hours support issues
• Perform inventory of Company assets and documents stock levels fordepartment visibility
• Monitor and maintain computer and user accounts for necessary andappropriate access to various software and network applications in accordancewith Company policies
• Record, monitor, track, and document work performed using the Company’stracking system
• Provide Smart Device activation, programming and enrollment into Company’sMobile Device Management System and provide initial and advanced usertraining
• Provide support for Company’s Marketing Media Content Delivery Systems

Other duties, as requiredIn-collaboration with and under guidance of Corporate IT functional teams:

• Participate in disaster recovery testing
• Participate in functional and empirical analysis related to the design,development, planning, and configuration of computer and peripheralhardware
• Participate in rollouts of new computer and software upgrades
• Perform advanced desktop engineering functions, including computerimaging, setup and deployment in the field environment
• Provide user training and support using Company configurationmanagement tools and applications
• Assist in determining product compatibility, flexibility, and recommends replacement, upgrade or retirement of Company assetsduring assigned duties

• High School Diploma or equivalent required; Associates of Applied Sciencedegree in a computer science discipline or comparable level of experiencepreferred.

Must have three (3) years of experience in an IT Support position, preferred,OR a combination of Network or Systems Engineering experience AND anycombination of the following:

• Three (3) years of applied experience with current Microsoft WindowsOperating Systems
• Three (3) years of experience working on enterprise desktop, andserver-related projects preferred.
• Must have basic computer and networking skills and fundamentals,experience in a resort hotel casino environment preferred
• Must have a high level of technical knowledge relative to the installation andconnectivity of computer and printer systems, including the configuration,maintenance and support of new and existing solutions.
• Must have strong organizational, analytical, and troubleshooting skills.
• Must be knowledgeable in basic and advanced computer and printer operationand related support and basic troubleshooting techniques
• Must be able to type quickly and accurately, preferably at least 50 wpm.
• Must have exceptional customer service, verbal and written communications,interpersonal and telephone etiquette skills; and adopts Company core values
• Must be highly organized, detail-oriented, and able to effectively multi-task.
• Must be proficient in various Microsoft Office Suite of applications
• Computer, Tablet PC, Telephones, Wireless Devices, Hand Tools, Standard
• Tone Test Set and other associated tools and test equipment

Must possess and demonstrate the following skills

• Decision Making
• Concern for Quality
• Exceeds Customer Expectations
• Achieving Results
• Analytical Thinking
• Problem solving
• Communication skills
• Ability to acquire gaming license, as required

Any combination of the following certifications, experience, training preferred:

• A+ Certification
• Network+ or Cisco Certified Technician or CCNA Certification
• MCSA Certification or MCSE certifications

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.