IT Executive Support Specialist

nVent; Minneapolis (MN); On-site; USD 36,000 - 66,000; Full time

Benefits offered by this job

Pay Transparency

Medical, dental, and vision plans

401(k) with company match

Volunteer time off

Job summary

nVent is seeking an experienced executive IT support professional to serve as the primary point of contact for C-suite users in Minneapolis. You will coordinate across IT teams to resolve complex issues, provide remote support for systems and applications, and take ownership to ensure timely resolutions aligned with SLAs.

Responsibilities include documenting problems, maintaining knowledge bases, and leading IT projects to improve operations.

Qualifications

• 5+ years of enterprise IT support experience.
• Experience working with Windows and iOS in large organizations.
• Experience supporting Microsoft Teams, conference rooms, and boardrooms.

Responsibilities

• Be the primary point of contact and escalation for Executive and C-suite users.
• Lead complex troubleshooting escalated from Level 1 and coordinate with IT teams for rapid resolutions.
• Provide remote and on-site support for systems and applications used by executives.
• Take ownership of issues, document troubleshooting steps, and maintain knowledge base articles.
• Lead projects to improve IT operations and systems and ensure SLA compliance.

Job description

## WHAT YOU WILL EXPERIENCE IN THIS POSITION:* Be the primary point of contact and escalation for Executive and C-suite users.* Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.* Expedite issue resolution for executives by coordinating across IT teams.* Strong teamwork skills to collaborate effectively with other team members.* Work with key stakeholders across different business segments to understand their needs and provide technical solutions.* Troubleshoot moderate to complex hardware, software, network, and operating system issues.* Lead projects to improve IT operations and systems.* Collaborate with various groups to understand their technology needs and challenges.* Take ownership of issues to ensure timely resolution according to SLA.* Analyze, diagnose, and resolve moderately complex end-user problems.* Provide remote support for systems and applications.* Expedite issue resolution by coordinating with team members and management.* Accurately document details of issues, troubleshooting, and resolutions.* Maintain knowledge base articles to assist other technicians.* Identify appropriate assignment groups and transfer tickets accordingly.* Provide on-call support during non-business hours when needed.* Other duties as assigned## YOU HAVE:* Ideally 5+ years of experience in enterprise IT support* Ideally 3+ years of experience working directly with C-Suite Executive’s, Presidents, and VPs* Ideally 5+ years supporting Windows and iOS environments in large enterprises* Expertise supporting Microsoft Teams, conference rooms, and boardroom* Logitech Tap and Crestron device experience a plus* Expert knowledge of Windows 10/11, Office 365, iOS, device management.* Experience with SCCM, Azure AD, Active Directory, O365* Experience with disk imaging including PXE booting devices using SCCM.* Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.* Experience supporting the deployment and changes of networking infrastructure.* Maintain accurate inventory of IT assets.* Strong leadership and project management skills.* Ability to manage executive relationships with poise and professionalism.* Strong problem solving and advanced troubleshooting skills.* Excellent written and verbal communication abilities.* Detail-oriented with strong documentation skills.* Ability to meet physical demands of role.* Desire to continuously expand your technical knowledge.* Experience working with ticket management systems (FreshService experience a plus)..**WE HAVE:*** A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day + nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. + Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at .* Commitment to strengthen communities where our employees live and work + We encourage and support the philanthropic activities of our employees worldwide + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money* Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: + Innovative & adaptable + Dedicated to absolute integrity + Focused on the customer first + Respectful and team oriented + Optimistic and energizing + Accountable for performance* Benefits to support the lives of our employees**Pay Transparency** nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. **Compensation Range:**$26.10 - $48.50 Per HourDepending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.**Benefit Overview**At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:* Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.* A 401(k) retirement plan and an employee stock purchase plan — both include a company match.* Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.#LI-OR1 #LI-Onsite #INDOTHWe’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.