IT Executive Support Engineer

Lensa; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading audio company as an IT Executive Support Engineer, providing top-tier technical support to C-Suite Executives in a dynamic and fast-paced environment. This role requires hands-on experience with both Windows and Mac systems, ensuring seamless operation of devices and audio-visual equipment. You will be the go-to expert for troubleshooting and resolving technical issues, contributing to the smooth functioning of executive operations. If you thrive in a collaborative setting and possess strong problem-solving skills, this opportunity to support high-level executives in a renowned organization is perfect for you.

Qualifications

• 5+ years of experience supporting C-Suite Executives in corporate environments.
• Proficiency in Windows, Mac, iOS, and Android operating systems.

Responsibilities

• Provide 24x7 technical support to C-Suite Executives.
• Assist with installation and configuration of end user devices and software.

Skills

Technical Support

Problem Solving

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Computer Science

Degree in Information Technology

Tools

Service Now

Manage Engine

ZenDesk

Jira

Enterprise Remote Support Software

Job description

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month. In fact, we have:

More #1 rated markets than the next two largest radio companies combined;

We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined.

iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers.

We create and produce some of the most popular and well-known branded live music events in America.

iHeartRadio is the #1 streaming radio digital service in America.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve.

What We Need:

The IT Executive Support Engineer will be responsible for providing “White Glove” hardware and software support for our C-Suite Executive users in a mixed Windows and Mac environment.

What You'll Do:

1. Provide 24x7 “White Glove” technical support to onsite and remote C-Suite Executives.
2. Assist with the installation, configuration and ongoing usability of end user devices, peripheral equipment, software, and audio-visual equipment.
3. Track, record and respond to requests for IT technical support using ticketing system.
4. Deploy PC software fixes, patches, updates for Windows and Mac devices.
5. Assist with root cause analysis as it relates to desktop computers, mobile devices and peripheral devices.
6. Interact with 3rd level IT functional groups and management to ensure solutions are being provided for all escalating tickets.
7. Ensure end user devices interconnect seamlessly with validation systems, file servers, applications servers, administrative systems, email, audio/visual conferencing systems and other platforms.
8. Coordination and setup of audio-visual requirements for Sr. Executive meetings.
9. Routine inspection and maintenance of video conference rooms and supporting equipment.
10. Support IT special projects, office moves, data recovery, hardware/software, and testing environments etc.
11. Travel required for off-site conferences and events.

What You'll Need:

1. Minimum of 5 years hands-on experience configuring, troubleshooting, and supporting laptops, desktops, mobile devices, peripherals and business-critical applications for C-Suite Executives in large, multi-location, corporate environments.
2. Proficiency with current PC and Mobile operating systems including Windows, Mac, iOS and Android.
3. Excellent organizational, interpersonal, facilitation, oral and written communication skills.
4. Strong problem-solving and resolution mindset required.
5. Experience with ticketing systems such as Service Now, Manage Engine, ZenDesk, Jira, etc.
6. Experience with enterprise remote support software.
7. Education: Bachelor’s degree in computer science, Information Technology or related discipline.

Compensation:

Salary to be determined by multiple factors including relevant experience, knowledge, skills, and alignment with market data. $38.46 - $48.08

Location:

New York, NY: 125 West 55th Street, 10019

Position Type: Regular

Time Type: Full time

Pay Type: Hourly

iHeartMedia is an equal opportunity employer and will not tolerate discrimination in employment.