IT Executive

Snoonu; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote & Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Job summary

Snoonu is seeking an IT Executive Specialist to support configuration, testing, deployment readiness, and technical support for Snoonu Charge stations. The role centers on pre-deployment configuration, technical readiness, and post-deployment troubleshooting with the deployment team.

You will provide Tier 1-2 support, install and maintain hardware/software, and contribute to network and training efforts while keeping precise documentation and asset inventories up to date.

Qualifications

• 3+ years of experience in IT service support or a related role.
• Strong understanding of computer hardware and software.
• Familiarity with ticketing/ITSM tools and troubleshooting.

Responsibilities

• Provide Tier 1-2 technical support via phone, portal, and remote tools.
• Install, configure, and maintain hardware and software systems.
• Assist in network design including Wi-Fi and LAN connectivity.
• Deliver user training and consult on hardware/software needs.
• Maintain IT asset inventories and document knowledge base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues with context to senior IT staff.

Skills

IT support

Hardware & software

ITSM tools

Troubleshooting

Network basics

Communication

Tools

Ticketing systems

Remote support tools

Documentation tools

Job description

Welcome to Your Next Adventure! We are looking for an IT Executive Specialist to support the configuration, testing, deployment readiness, and technical support of Snoonu Charge stations. The role will primarily focus on pre-deployment station configuration and technical readiness, while also providing technical assistance to the deployment team and supporting post-deployment troubleshooting.

What You’ll Get Your Hands On:

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in the design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

The Magic You Bring:

• 3+ years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software, and IT service management.
• Experience with ticketing/ITSM tools for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training skills.
• Strong organizational skills and attention to detail.

Bonus Points if You Have:

• Familiarity with Notion, Slack, Miro, or similar collaboration tools.
• ITIL Foundation, Network+, MCSA, or CCNA certification.
• Experience supporting hybrid or multi-office teams.

Inside Snoonu’s Universe:

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing:

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We’re On:

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers:

• Be Customer Obsessed: "Focus on the customer and all else will follow."
• Act with Integrity: "We are honest, ethical, and trustworthy in everything we do."
• Be Curious and Creative: "We constantly innovate and create solutions to bring a lasting positive impact."
• Lead by Example and Take Ownership: "Be the change you want to see and take ownership."
• Work Smart and Deliver Results: "You can do more by doing less, better, and faster."
• It's All About People: "Be a team player; together we are stronger."
• Real Builders Ship: "We turn ideas into products, plans into action, and challenges into opportunities."

Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Perks & Work-life Magic at Snoonu:

• Remote & Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Beyond the Code: Giving Back Matters

We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.