IT Enterprise Specialist III-Executive Support

MidAmerican Energy Company; Omaha (NE); On-site; USD 80,000 - 110,000; Full time

Job summary

MidAmerican Energy Company seeks an IT Enterprise Specialist III-Executive Support in Omaha to deliver concierge tech support for a senior executive, ensuring readiness for meetings and travel. You will manage secure devices, conferencing systems, and collaboration tools with discretion.

You will work with IT teams to resolve complex issues, perform health checks on executive devices, and maintain flawless service during high-visibility events. Strong communication is essential.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent.
• Five years of hands-on experience in a technical support role including desktop support.
• Requires 6:30 AM start time, occasional after hours and weekends and on-call availability.
• Excellent independent troubleshooting and resolution skills across multiple technologies.
• Excellent verbal and written communication skills.
• Ability to work well independently and with others.

Responsibilities

• Provide concierge end-user technical support with autonomy.
• Coordinate PC hardware/software installation and testing; implement hardware/software testing.
• Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity.
• Set up, test, and troubleshoot Teams Rooms systems and conference room AV components.
• Support third-party conferencing such as Webex or Zoom as needed.
• Collaborate with other IT teams to support IT infrastructure and applications.
• Develop, complete and document processes per corporate standards.
• Provide hands-on voice-system support (desk phones, call routing, softphone tools).
• Assist with service desk QA processes and service management initiatives.

Skills

Hands-on technical support

Independent troubleshooting

Verbal and written communication

Teamwork & independence

On-call availability

Education

Bachelor's degree in CS/IT or related

Job description

Position Title: IT Enterprise Specialist III-Executive Support

Location: Omaha, NE, United States

Description: Provides advanced technical support for end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required.

Additionally, the position is responsible for providing highquality support to a senior executive. This requires exceptional professionalism, discretion, and a focus on ensuring technology readiness and stability for highly visible, businesscritical activities such as major meetings, executive travel, public appearances, and board functions.

Advanced End-User Support & Troubleshooting

• Provide independent, concierge end user technical support with a high degree of autonomy.
• Provide proactive, concierge-level desk-side support for the senior executive and executive assistant.
• Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing.
• Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces.
• Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption.
• Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities.
• Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays).
• Support third-party conferencing such as Webex or Zoom as needed.
• Work with other IT departments as needed to support IT infrastructure and applications.
• Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations).
• Act as a liaison relating business issues to technical teams.
• Collaborate with engineering, infrastructure, and application teams for escalated or specialized support.
• Develop, complete and document processes and procedures according to corporate standards.
• Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools).
• Other Duties
• Perform other tasks as requested or assigned.
• Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives.

Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor's degree. A minimum of three years additional directly related technical experience is required.)

• Five years of hands-on experience in a technical support role which includes desktop support responsibilities.
• This role requires a 6:30 AM start time and occasional after hours and weekends and on-call availability.
• Excellent independent troubleshooting and resolution skills over multiple technologies.
• Excellent verbal and written communication skills.
• Ability to work well independently and with others.

Preferred Qualifications:

• Experience deploying Apple products such as MacBook, Mac Mini, Mac Studio, and iPad pro.
• Experience supporting Apple hardware remotely.

About US:

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

About the Team:

MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

Job Schedule: Full time

Job Shift: Day

Locations: 1111 S 103rd St, Omaha, NE, 68124, US

Salary Range: Not currently offered for this position

Business: MidAmerican Energy Company

Equal employment opportunity, including veterans and individuals with disabilities.