Production Control Supervisor-(Night)

Northern Natural Gas; Des Moines, Northern (IA, KY); Hybrid; USD 89,000 - 111,000; Full time

Job summary

MidAmerican Energy Company seeks an experienced IT operations professional for overnight shift support of Windows, UNIX and mainframe environments. You will plan and manage a functional group, lead initiatives, and ensure continuous service through problem recognition and resolution across client/server, mainframe and open systems.

Responsibilities include batch scheduling, coordinating with applications teams, and developing operational documentation.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• A minimum of two years additional directly related technical experience is required.
• Six years of experience in the IT field, including technical support of IT systems.

Responsibilities

• Plan and manage the work of the functional group.
• Lead projects and initiatives.
• Provide effective first, second and third-tier problem recognition to ensure continuous service through troubleshooting and resolution.
• Manage, schedule and troubleshoot batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.
• Create and maintain job definitions, interrelationships and calendars.
• Lead the functional team; direct day-to-day activities, and provide guidance and recommendations.
• Provide input into team employee performance reviews.

Skills

Leadership

Problem solving

Team coordination

Education

Bachelor’s degree in Computer Science or related field

Equivalent work experience

Tools

z/OS

Mainframe scheduling software

Monitoring systems

Job description

Provide functional support in the enterprise operations center, during overnight shift, which provides advanced infrastructure support of Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments. Responsible for the identification and resolution of service-level problems and mission-critical tasks, by helping to resolve technical problems, for complex IT systems. Understands organizations’ strategic goals and contributes expertise in future planning activities.

Responsibilities

Plan and manage the work of the functional group. Lead projects and initiatives. Under direction from management, works at an advanced level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using independent judgment in matters of significance and technical complexity.

Provide effective first, second and third-tier problem recognition, to ensure continuous, uninterrupted service, through troubleshooting, isolation, resolution and self-directed analysis to restore service affecting IT infrastructure.

Manage, schedule, report and troubleshoot batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.

Create, and maintain job definitions, interrelationships and calendars. Investigate and work closely with applications and/or technical support staff, in the event, error conditions require corrective actions to be taken.

Evaluate, recommend and implement automation and scheduling solutions to meet stakeholder needs.

Assist in handling business and IT related emergencies. Provide services for disaster recovery, data restoration and Windows server decommissioning and hardware replacement.

Develop and maintain operational documentation. Interact with internal and external technical support staff including developers, technicians, managers, vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits.

Lead the functional team; direct day-to-day activities, and provide guidance and recommendations.

Provide input into team employee performance reviews.

Flag performance and personnel issues for people manager resolution. Perform any additional responsibilities as requested or assigned.

Qualifications

Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree.

A minimum of two years additional directly related technical experience is required.)

Six years of experience in the IT field, including technical support of IT systems.

Must be available to work an overnight shift aligned to location:

• Central Time: 12:00 AM – 8:30 AM (starting Monday)
• Pacific Time: 10:00 PM – 6:30 AM (starting Sunday evening)

Advanced-level knowledge of client/server, mainframe z/OS operating system and subsystems, applications environments, automated scheduling software and monitoring systems.

Proven ability to identify conflicts and facilitate resolution.

Experience in risk and production management in the operations environment. Ability to lead the work of others.

Superior organizational skills and excellent communication abilities. Strong analytical, problem-solving and decision-making skills. Availability to work any shift including holidays in a 7/24 work environment.

About Us

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

About the Team

MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

Job Info

• Job Schedule Full time
• Job Shift Day
• Locations 4299 NW Urbandale Dr, Urbandale, IA, 50322, US 2755 E Cottonwood Pkwy, Salt Lake City, UT, 84121, US 5500 28th Street, Sioux City, IA, 51108, US 6100 Neil Rd, Reno, NV, 89511, US 6226 W Sahara Ave, Las Vegas, NV, 89146, US 825 NE Multnomah St, Portland, OR, 97232, US
• Pay Range 88,800-111,000
• Sponsorship No - Must be authorized to work in the United States without the need for current or future sponsorship.