IT Enterprise Solutions Manager

Walworth County; Elkhorn (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Walworth County seeks an IT Operations lead to supervise Business/Systems Analysts, manage enterprise applications, and drive IT projects. The role collaborates with senior management to align technology with county objectives and ensures secure, compliant operations.

The position requires a bachelor’s degree in IT or related field and 6–8 years of IT experience, including 3 years in supervisory roles. On-site work with leadership focus and annual planning.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field with six to eight years of IT experience.
• Three years of supervisory experience and progressive responsibility in technology management.
• Strong organizational, interpersonal, and budgeting skills.

Responsibilities

• Manage security administration for current and legacy applications and audit access rights.
• Lead budgeting, planning, and coordination of IT purchases across divisions.
• Provide project leadership for enterprise solutions and data reporting initiatives.
• Mentor and supervise Business/Systems Analysts and coordinate with departments.
• Develop IT strategic plans, roadmaps, SLAs, and ensure compliance with policy.

Skills

Supervisory experience

Project management

Enterprise applications

Cybersecurity

Data reporting

SQL

Education

Bachelor's degree in IT or related field

Tools

MS Project

Job description

***This position will work on-site for training and will subsequently be required to report on-site for the majority of the workweek to participate in meetings and monitor project work.***

This position oversees the analysis, requirements gathering, solution design, implementation, data integration, project management, and full lifecycle support for the organization’s business and enterprise-wide technology applications. Working under the oversight of the Manager of IT Operations, it collaborates with stakeholders across the organization to ensure technology solutions meet defined departmental business objectives and project requirements. The role promotes continuous improvement and a collaborative learning culture while maintaining standards that ensure enterprise technology investments deliver measurable value to the residents of Walworth County.

SUPERVISION

This position directly supervises the business/systems analyst staff by carrying out supervisory responsibilities in accordance with county policies and applicable laws.

Responsibilities include: interviewing, hiring, scheduling, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.

SCHEDULE

Days: Monday - Friday

Hours: 8:00 AM to 4:30 PM

Shifts Per Pay Period: 10

Position FTE: 1.00, Salaried Exempt

Note: This position is pending final approval for early 2027 budget implementation from the County Board and is anticipated to go into effect on Monday, October 26, 2026.

To include the following. Other duties may be assigned. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Manage security administration for any current and legacy application systems.

Approve, monitor, and audit user accounts, permissions, and access rights within enterprise solutions / application systems administrated by staff in accordance with IT policy.

Oversee and/or perform enterprise solutions and application system security audits.

Work with senior management in the design and implementation of cybersecurity and disaster recovery plans for enterprise solutions, application systems, and databases.

Analyze enterprise solutions or application system for reliability, efficiencies, effectiveness, compliance, and County operational alignment.

Conduct research and make recommendations on solutions, application systems, data integration, data reporting, services, protocols, and standards in support of enterprise solutions / application system procurement and development efforts.

Recommend short and long term strategic plans to County leadership and senior management to make certain enterprise solutions / application systems meet existing and future requirements.

Assist senior management with budgeting and planning including maintenance costs and capital projects.

Assist Manager of IT Operations in the coordination of all IT purchases and budgeting of IT applications, systems, solutions, and software by working with subject matter experts in each division or department.

Plan, coordinate, assist, and support Business/Systems Analysts in multiple project tasks supporting County departments enterprise solutions / application systems under the direction of the Manager of IT Operations.

Solve business problems by performing analysis, preparing recommendations, and providing project leadership/management for successful implementation of relevant technology.

Provide leadership, supervision, support, assistance, and project management working with Business / System Analysts with Walworth County software correspondence between county, software vendor and state/feds.

Serve as expert in multiple enterprise solutions, application systems, databases, integrations, and data reporting technologies and provide recommendations to senior management in planning for the future.

Serve as expert and functional mentor to team members and peers providing technical and/or analytical guidance to team.

Provide technical leadership and mentoring of subordinate team to ensure that sufficient technical resources and skills are applied.

Manage and direct subordinates by coaching, mentoring and developing members to their full technical potential.

Work with policy and procedure personnel or subject matter experts to ensure the appropriate application systems documentation is established and maintained.

Maintain complete and accurate documentation on enterprise solutions, application systems, and data systems configuration steps and procedures.

Evaluate and test new hardware for compliance with existing applications in the county.

Provide orientation, training and ongoing support for new and existing staff regarding enterprise application systems.

Provide training as assigned by manager for departments in the county.

Conduct new hire orientation in conjunction with the HR department in respect to IT needs and security guidelines of the county.

Communicate highly technical information to both technical and non-technical personnel.

Per project and under the direction of the Manager of IT Operations and County Department Leadership, assist in the following:

Tracking plans, schedule and projects timelines using appropriate tools.

Managing changes in project scope, identifying potential crises, and developing contingency plans.

Preparing and presenting project documentation and creation of project close out reports in collaboration with Business / System Analyst(s) (BA/SA).

Working with client personnel in testing phase to identify and communicate required changes.

Conducting testing efforts ensuring issues are identified and reported to BA/SA for joint resolution.

Through continuing education or hands on application, maintain proficiency in enterprise applications systems (e.g., HRIS, RMS, EHR, ERP, CRM, SQL, IIS, and data reporting) and developing IT strategic plans, growth roadmaps, service level agreements, and project portfolio management.

Demonstrate commitment to county safety and risk management efforts.

This position will participate in an on-call rotation, providing 24-hour, 7-day-a-week, 365 days a year technical support to maintain systems uptime.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree in Information Technology, Business, or directly related field and six to eight years of relevant prior IT experience; including three years of supervisory experience. Three years of progressively responsible experience in technology project management, information technology management, or enterprise application systems support. Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment. Strong interpersonal and customer support skills. Proven experience in ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as well as ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Certificates, Licenses, Registrations and Other Special Requirements

Valid Wisconsin driver license.

Proof of minimum auto liability insurance coverage.

Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.

Knowledge, Skills and Abilities

Experience in coordinating projects, utilizing MS Project or other tools. Excellent ability to work in a fast-paced environment. Ability to work well under pressure and multi-task. Ability to develop and maintain working relationships with departmental staff, supervisors, department heads and vendors. Technically competent with various word processing, spreadsheet, e-mail and other desktop software packages

Proficient understanding of enterprise applications systems (e.g., HRIS, RMS, EHR, ERP, CRM, SQL, IIS, and data reporting) and the development of IT strategic plans, growth roadmaps, service level agreements, and project portfolio management.

Interactions and Communications

Provide specialized information and/or recommendations to others regarding an area of expertise in both written and verbal form. Ability to assess and communicate project status, conformance with standards, design integration and work estimates.

Decision Making

This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance within the assigned department and information is provided with additional research and observations which contributes to the decision making process.

Thinking and Problem Solving

In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.

Tools and Equipment Used

Telephone Calculator

Copy Machine FAX Machine

Personal Computer/Printer

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

NEPOTISM OR CONFLICT OF INTEREST COMPLIANCE

A person may not be offered or hold this position if the employment would result in that person being a supervisor or subordinate to an immediate family member. "Immediate family" includes the employee's spouse, brother, sister, parents, children, stepchildren, father-in-law, mother-in-law, sister-in-law, brother-in-law, daughter-in-law, son-in-law, and any other member of the employee's household.

A person may not be offered this position if employment would create either an actual conflict of interest or the appearance of a conflict of interest.

Formal electronic application; rating of education and experience; verification of driver license; oral department interview; reference check; background check and post-offer medical examination including drug screen. Other job related tests may be required

A final candidate for this position may request consideration for additional Scheduled Time Off (STO) based on five years or more of continuous related experience per Ord. Sec. 15-515 (e).