IT Enterprise Content Management (ECM) Team Lead

Randolph-Brooks Federal Credit Union; San Antonio (TX); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) with matching incentives — up t

Competitive pay

Medical, vision and dental benefits

Job summary

Randolph-Brooks Federal Credit Union is seeking an IT Enterprise Content Management (ECM) System Team Lead to guide the IT Content Services team. The role manages ECM platforms, workflows, and team development to deliver secure, compliant content services while advancing automation and digital transformation.

The position supports a hybrid schedule after training, with training at the RBFCU Administrative Service Center in Live Oak, TX, and a requirement to reside in Texas.

Qualifications

• Assoc. degree in computer science, MIS, or related field, or two years' job-related experience in lieu of degree.
• Five years server support experience managing a Document Management System or equivalent program.
• Minimum of 1 year leadership experience of a technical resource group.
• Demonstrated executive presence and ability to influence senior stakeholders.

Responsibilities

• Lead design, support, improvement, and lifecycle management of ECM platforms.
• Provide leadership, coaching, performance management, and development planning for ECM engineers.
• Ensure compliance with regulatory, legal, audit, retention, privacy, and security requirements.
• Lead workflow automation and process optimization using BPM, RPA, and integrations.
• Oversee full content lifecycle: capture, classification, storage, retrieval, archiving and access.
• Define, monitor, and report performance metrics for service optimization and adoption.

Skills

Leadership experience

Document management systems

Data analysis

Project management

Hardware and software installation

Communication

Education

Assoc. degree in CS or MIS or related field (or 2 years equivalent experience)

Tools

ECM platforms

Document imaging software

Image capture technology

Workflow automation tools

Job description

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Enterprise Content Management (ECM) System Team Lead to join our amazing IT Content Services team! The IT Enterprise Content Management (ECM) System Team Lead will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).
• Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment

Under the direction of the IT ECM Services Director, this position leads to the strategy, governance, and delivery of enterprise content services. The role oversees ECM platforms, workflows, and team development to ensure secure, efficient, and compliant content management while advancing automation and digital transformation.

Essential Functions and Responsibilities:

• Lead the design, support, improvement, and life‑cycle management of ECM platforms to ensure they are reliable, scalable, high‑performing, and well integrated
• Provide leadership, coaching, performance management, and development planning for ECM engineers, administrators, and specialist while managing team capacity and resource allocation
• Ensure compliance with regulatory, legal, audit, retention, privacy, and security requirements by partnering with key stakeholders to manage risk and maintain auditability across document and workflow activities
• Lead workflow automation and process optimization by designing automated solutions, reducing manual effort, and leveraging capture, BPM, RPA, and system integration technologies
• Oversee the full content life-cycle to ensure enterprise content is properly captured, classified, stored, retrieved, archived, disposed of, indexed, searchable, and accessible to authorized users
• Define, monitor, and report performance metrics to support service optimization, process improvement, user adoption, and continuous improvement of ECM services
• Manage ECM vendors and support technologies by evaluating solutions
• Ensure compliance with regulatory, legal, audit, retention, privacy, and security requirements by partnering with key stakeholders to manage risk and maintain auditability across document and workflow activities
• Key leadership capabilities, such as learning agility, and advanced software development expertise are essential for effective scaling
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

• Associate’s degree in computer science, management information systems or a closely related field or two years' job-related work experience in lieu of associate’s degree
• Five-year server support experience in the management of a Document Management System; or successful completion of a relevant program from an accredited technical school; or an equivalent combination of education and experience
• Minimum of 1 year Leadership experience of a technical resource group
• Demonstrated executive presence and ability to influence senior stakeholders

Skills / Certification / Licensing:

• Knowledge of document management systems, document imaging software, and image capture technology
• Must be able to sort and analyze data
• Must possess skills in installing hardware and software, in performing diagnostic system tests, in project management and process improvement, and in logical problem solving
• Must have the ability to communicate effectively, both verbally and in writing, and must be able to establish and maintain effective working relationships with RBFCU employees

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Careers at RBFCU

Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile® app. Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level.

Our Benefits

• 401(k) with matching incentives — up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Long-term disability
• Basic life insurance
• Wellness program
• Credit-monitoring service
• Employee assistance program
• Training and volunteer opportunities