Assistant Branch Manager - Western (Oklahoma)

Randolph-Brooks Federal Credit Union; Town of Western (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) with matching up to 10%

Medical, vision and dental benefits

Paid time off

Tuition reimbursement

Life insurance

Job summary

Randolph-Brooks Federal Credit Union is seeking an Assistant Branch Manager to oversee daily branch operations, ensuring high-quality member service and strict regulatory compliance. You will guide staff, monitor KPIs, and assume AVP/BM duties in the Branch Manager's absence.

The Western branch emphasizes efficiency, risk management, and staff development, with opportunities to enhance member outcomes and sales performance within RBFCU's standards.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of branch operations supervisory/management experience.
• Minimum 3 years of financial institution experience.
• Flexibility to cover staffing at multiple locations within the region.
• Ability to work a Monday–Saturday schedule.
• Proven risk management and relationship-building experience.

Responsibilities

• Oversee daily branch operations to ensure efficient, compliant service.
• Mitigate risk and ensure adherence to regulatory policies.
• Manage cash audits and branch financial needs, outages, and limits.
• Lead staffing, scheduling, and cross-functional collaboration.
• Coach staff on product benefits and cross-selling to members.
• Monitor KPIs, drive sales/service goals, and ensure quality service.
• Address escalated member issues and fraud mitigation efforts.
• Collaborate with subject-matter experts and update training materials.

Skills

Branch operations

Staff management

Risk management

Relationship building

Process improvement

Communication skills

Microsoft Office

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description and Requirements

The Assistant Branch Manager (ABM) is responsible for all daily operations of the branch to include overall efficiency, fraud mitigation, staff placement, goal attainment, creating motivation for product empowerment while ensuring compliance with all applicable regulatory laws and internal policies and procedures. In addition, the ABM acts as a role model providing consistent guidance and information to employees and members thus enhancing the staff and member experience and assumes the AVP/BM duties in the absence of the Branch Manager. Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

The Western branch is located at: 10201 South Western Avenue, Oklahoma City, OK 73139

Essential Functions and Responsibilities

Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention.

Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.

Maintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements.

Utilize critical thinking to perform impromptu decisions when resources are not readily available.

Support RBFCU's sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors.

Demonstrates and upholds personal accountability for meeting performance expectations by consistently achieving branch KPIs and operational standards.

Promotes transparency and a culture of continuous improvement.

Actively monitors results, identifies performance gaps, takes corrective action, and ensures the team stays aligned with RBFCU's sales and service goals while maintaining compliance and ethical practices.

Ensure staff are proficient in positioning product benefits, articulating value, and connecting solutions to member outcomes.

Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls.

Review, support, and manage statistical information for the branch.

Work with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated.

Instill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion.

Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one-on-one documented sessions.

Ensure proper cross-selling of products and services by coaching or offering to members and allowing the member to decide.

Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk.

Handle escalated member issues and complaint management, to include appropriate steps within state and federal regulations.

Oversee the resolution process and applicable training based on the complaint presented.

Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting.

Responsible for assessment of facilities and property to ensure are in working order.

All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

• High School Diploma or GED
• Minimum one year of branch operations supervisory/management experience
• Minimum three years of financial institution experience
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
• Must be able to work a flexible Monday through Saturday schedule
• Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk
• Teamwork and dedication to develop strong working relationships within the organization
• Ability to analyze, develop, manage and improve processes and system/product architecture
• Excellent time management, organizational, problem-solving skills, and ability to meet deadlines
• Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment
• Ability to work well in a team environment and develop strong working relationships with external parties
• Must have the ability to clearly communicate effectively verbally and in writing

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Careers at RBFCU

Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile app. Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level.

Our Benefits

RBFCU is proud to offer a comprehensive benefits package, including:

• 401(k) with matching incentives - up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities