IT Engineering Manager (Marketing Technologies)

RRD; Austin (TX); On-site; USD 107,000 - 171,200; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Parental leave

Job summary

RRD is seeking an IT Engineering Manager to lead the infrastructure engineering team and drive uptime, capacity planning, and complex migrations across hybrid environments including bare-metal, colocation, and cloud.

You will balance hands-on engineering with people leadership, set architectural direction, manage budgets, and partner with executives to align business needs with technology investments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent.
• 7+ years in infrastructure engineering or cloud operations with leadership experience.
• Strong hands-on experience balancing daily management with technical execution.
• Experience as a hands-on engineering manager supervising staff and budgets.
• Deep familiarity with Ubuntu, Puppet, MAAS, and virtualization platforms.

Responsibilities

• Lead a team of infrastructure engineers, establish goals, and guide professional growth.
• Oversee data center lifecycles, contracts, power footprint, and capacity planning.
• Prioritize infrastructure projects, upgrades, and decommissioning of legacy environments.
• Set departmental priorities, manage budgets, and align with executive objectives.
• Coach staff to be self-sufficient, capable, and continuously improving.

Skills

Infrastructure management

Cloud operations

Team leadership

Hands-on engineering

Ubuntu

Puppet

MAAS

OpenStack

KVM

ESXi

Active Directory

Ceph storage

S3-compatible storage

Budget management

Communication skills

Education

Bachelor's degree in CS/IT

Tools

MAAS

OpenStack

LXD

KVM

ESXi

PureStorage

AD management tools

Job description

Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The IT Engineering Manager is responsible for leading the infrastructure engineering team in supporting and evolving the Direct Market Technology platform environment. This position blends technical leadership, personnel management, and heavy hands‑on system engineering to ensure maximum uptime, optimal infrastructure planning, and successful execution of complex technology migrations.

The manager aligns business and technical requirements to develop architectural design specifications across hybrid environments, spanning bare‑metal servers, collocations, and cloud architectures. As a working manager, you will be expected to actively build, configure, and troubleshoot alongside your team while guiding its strategic direction.

Responsibilities

• Manage a team of direct reports within the IT Engineering division, including establishing yearly performance goals, delivering performance reviews, and guiding professional growth.
• Collaborate with executive leadership on data center lifecycles, contract renewals, power footprint negotiation, and capacity expansions.
• Oversee and prioritize technical project execution, including infrastructure upgrades, platform refreshes, and legacy environment decommissionings.
• Establish goals and priorities for staff/area of responsibility consistent with departmental objectives.
• Ensure deliverables are on target with goals, make modifications, and adapt to organizational goals or direction changes.
• May be responsible for team formations and associated assignments to accomplish work.
• Align processes with department goals.
• Operate within a pre‑established budget.
• Control costs by managing internal resources and containing expenses.
• Have input into future budget recommendations with senior management.
• Develop processes for the production of management reports, statistics, performance measures, etc.
• Establish an environment where staff learns to be self‑sufficient, competent, and challenged.
• Coach and monitor staff in continuous performance, improvement, and development.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a closely related engineering discipline, or equivalent professional work experience.
• Minimum of 7+ years of progressive experience in infrastructure engineering or cloud operations, with a proven track record of supervising technical staff or complex cross‑data center infrastructure roadmaps.
• Must demonstrate recent, proven experience heavily balancing daily management duties with direct, hands‑on technical execution.
• Must have prior formal experience as a fully hands‑on engineering manager, team lead, or senior technical authority. You will be expected to actively build, configure, and troubleshoot alongside your team while supervising direct reports, approving operational budgets, and evaluating engineering goals.
• Extensive hands‑on experience engineering, maintaining, and actively configuring Ubuntu environments, Puppet automation platforms, and bare‑metal orchestration tools (MAAS).
• Demonstrated hands‑on background executing data center footprint migrations, handling hardware procurement, and directly engineering/managing virtualization boundaries (including OpenStack, LXD, KVM, and ESXi lifecycles).
• Strong hands‑on knowledge of Active Directory management, enterprise certificate enrollment processes, identity tooling, and maintaining critical trust layers across corporate domain controllers.
• Deep, hands‑on familiarity with the intricacies of CEPH architecture and administration for long‑term persistent storage. Technical proficiency evaluating, planning, and actively managing physical/SAN storage equipment, such as PureStorage or enterprise S3‑compatible targets.
• Hands‑on experience or familiarity with MicroCloud deployment/management frameworks.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Requires excellent communication skills with the ability to state messages clearly by using language that is easy for others to understand.

Additional Information

RRD’s current salary range for this role is $107,000 to $171,200 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans.