AI Engineer

Synovus; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Synovus in Atlanta, GA seeks an experienced IT professional to support organization-wide information technology infrastructure with emphasis on AI-enabled applications. You will analyze, develop, modify, install, test, and maintain hardware, software, networking, and security across systems, Troubleshooting and escalating incidents per runbooks, while mentoring junior engineers.

You'll work with security controls, cloud and virtualization, and stay current with AI tech trends to improve IT

Qualifications

• Familiarity with retrieval augmented generation (RAG) techniques.
• Understanding of cloud hosting architecture and proper server management.
• Knowledge of enterprise cloud security, firewall, and network concepts.
• Ability to adapt to evolving regulatory requirements and emerging financial crime trends.

Responsibilities

• Ensure system compliance with network and firewall security standards.
• Support the integration of machine learning models and AI algorithms into existing IT systems and applications.
• Monitor, troubleshoot, and resolve incidents relating to production AI applications.
• Stay current with emerging AI technologies, frameworks, and best practices to continuously improve IT operations.
• Assist with system design reviews and software testing.
• Provide input on complex projects as a subject-matter-expert.
• Support and deploy business partner software and packages.
• Modify and/or debug business partner-supplied utilities and packages.
• Monitor system capacity and performance using a broad set of tools.
• Provide technical support to various departments and users.
• Identify troublesome trends and develop plans to resolve issues and prevent recurrences.
• Serve as escalation point for junior engineers
• Act as subject-matter-expert for area of responsibility.

Skills

RAG techniques

Cloud hosting

Enterprise cloud security

Regulatory compliance trends

Education

Bachelor's degree in CS/Engineering or related field

Job description

Job Summary:

Supports activities related to ensuring the overall health and modernization of organization-wide Information Technology system. Provides support to internal lines of business across the technology infrastructure including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes recommendations, and responds to and solves incidents and client requests based on standard operating procedures and runbooks. Assists and serves as a point of escalation for junior team members.

Job Duties and Responsibilities:

• Ensure system compliance with network and firewall security standards.
• Support the integration of machine learning models and AI algorithms into existing IT systems and applications.
• Monitor, troubleshoot, and resolve incidents relating to production AI applications.
• Stay current with emerging AI technologies, frameworks, and best practices to continuously improve IT operations.
• Assist with system design reviews and software testing.
• Provides input on complex projects, often serving as a subject-matter-expert.
• Supports and deploys business partner software and packages.
• Modifies and/or debugs business partner-supplied utilities and packages.
• Monitors system capacity and performance using a broad set of tools.
• Provides technical support to various departments and users.
• Identifies troublesome trends and develops plans designed to resolve issues and prevent recurrences.
• Serves as escalation point for junior engineers
• Acts as subject-matter-expert for area of responsibility.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

Bachelor's degree in Computer Science, Engineering or other related technical field or an equivalent combination of education and experience.

Minimum Experience:

5 to 7 years of experience supporting a variety of technologies and functions including virtualization experience. Regular office environment;

Required Knowledge, Skills & Abilities:

• Familiarity with retrieval augmented generation (RAG) techniques.
• Understanding of cloud hosting architecture and proper server management.
• Knowledge of enterprise cloud security, firewall, and network concepts.
• Ability to adapt to evolving regulatory requirements and emerging financial crime trends.
• May sit for long periods of time;
• Talk and hear regularly;
• Up to 10 pounds weight lifting/force exertion required;
• Weight/force exertion required less than 25% of the time;
• Travel required less than 25% of the time