IT Engineer I — SaaS & Mac IT, Hybrid (Tempe)

Namely; Tempe (AZ); Hybrid; USD 101,844 - 133,670; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonus

Medical, dental, and vision benefits

Job summary

Oscar is hiring an IT Engineer I to join our Engineering Team in Tempe. The role focuses on supporting enterprise apps, managing user devices, and automating IT processes. You will contribute to seamless IT operations across the organization.

The position requires hybrid work with 3 in-office days per week in Tempe, AZ. Base pay ranges from $101,844 to $133,670 annually, with benefits, unlimited vacation, equity grants, and performance bonuses.

Qualifications

• 2+ years of IT experience, including at least 1 year in user support within a cloud-first, modern IT environment.
• 1+ years of experience in a high-growth SaaS environment.
• Proficiency in Okta identity and access management.
• 1+ years of experience using Jamf to manage Mac OS.

Responsibilities

• Handle Single Sign-On (SSO) of new applications with Okta and troubleshoot related issues.
• Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
• Develop and maintain comprehensive documentation for supported applications.
• Oversee the complete lifecycle of user identities, including provisioning and deprovisioning.
• Implement and maintain automated workflows for user onboarding and offboarding.
• Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.
• Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement.
• Participate in an on-call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols.
• Ensure computer systems comply with organizational guidelines and SOPs.
• Establish, configure, test, and maintain operating systems and SaaS applications.
• Ensure rapid response to technical issues to minimize downtime and maintain productivity.

Skills

Okta IAM

Cloud SaaS experience

Tools

Jamf

Okta

Job description

Oscar is hiring an IT Engineer I to join our Engineering Team in Tempe. The role focuses on supporting enterprise apps, managing user devices, and automating IT processes. You will contribute to seamless IT operations across the organization.

The position requires hybrid work with 3 in-office days per week in Tempe, AZ. Base pay ranges from $101,844 to $133,670 annually, with benefits, unlimited vacation, equity grants, and performance bonuses.