IT Engineer

Togetherai; San Francisco (CA); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Health insurance

Startup equity

Comprehensive benefits

Job summary

Together AI is seeking an IT Engineer to manage identity, devices, SaaS tooling, and end-user support. You will handle Okta RBAC, MDM on macOS/Linux, procurement, and IT documentation.

The role requires strong communication, security awareness, and collaboration across locations. Remote-friendly with in-office support in SF and other hubs, offering equity and comprehensive benefits.

Qualifications

• Practical Okta administration experience (users, groups, apps).
• Strong Google Workspace knowledge and basic security practices.
• MDM experience on macOS, Linux; FleetDM preferred.
• Ability to support macOS, Linux, iOS, Android devices.
• Experience with procurement and asset management processes.
• Clear technical writing for documentation/knowledge bases.
• Excellent communication and customer service abilities.
• Familiarity with low-code automation tools (Serval, Okta Workflows, Gumloop).
• Scripting with Bash and Python.
• Understanding of API integrations and webhooks.

Responsibilities

• Provide reliable IT support for in-office and remote employees through Help Desk tickets.
• Manage and optimize Okta integrations and RBAC.
• Support macOS, Linux, iOS, Android devices and MDM fleet.
• Assist with procurement and asset tracking across lifecycle.
• Create clear technical documentation for varied audiences.
• Support IT initiatives and stakeholder communications.
• Assist security hygiene tasks including access reviews.
• Support onboarding/offboarding of employees, interns, contractors.
• Develop automations to reduce manual tasks and improve efficiency.
• Collaborate with teams across locations while maintaining consistent practices.

Skills

Okta administration

MDM management

Scripting Bash/Python

Technical writing

Low-code automation

API integrations

Customer service

Security basics

Tools

Terraform

FleetDM

Google Workspace

AWS Identity Center

Notion

Linear

Job description

About the Role

As an IT Engineer, you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes.

Responsibilities

• Provide reliable, hands-on IT support for our in-office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.
• Support Together’s MDM fleet comprising macOS and some Linux devices.
• Provide in-office support by troubleshooting basic network issues and our A/V systems.
• Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.
• Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).
• Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.
• Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.
• Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.
• Support onboarding and offboarding of Together employees, interns, and contractors.
• Support the IT team by creating reliable automations that reduce manual work and improve operational efficiency.
• Collaborates well with a team, but also able to work autonomously when needed: working in tandem with other locations and having consistency in practices, documentation, asset mgmt.,etc.

Requirements

• Practical experience administering Okta, including users, groups, and basic app integrations (Terraform a plus).
• Strong knowledge of Google Workspace.
• Hands-on MDM experience with macOS, ideally with FleetDM.
• Ability to support macOS, Linux, iOS, and Android devices.
• Experience participating in procurement and asset management processes.
• Clear, concise technical writing skills for documentation and knowledge base content.
• Excellent communication and customer service abilities.
• Basic understanding of security principles and best practices.
• Experience with low‑code automation tools (Serval, Okta Workflows, Gumloop).
• Scripting familiarity with common languages (Bash, Python).
• Understanding of API integrations and webhooks and how to use them effectively.
• Experience with AWS provisioning and Identity Center

Preferred Qualifications

• Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP).
• Experience with AI tools, agents, MCPs, automations, and prompting.
• Familiarity with Notion and Linear for documentation and project management.
• HRIS integration experience with systems like HiBob and Workday.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $140K - $220k + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our privacy policy at https://www.together.ai/privacy.