IT Engineer

DeKalb Health; Chitwood (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

MAPP Technologies is seeking an IT Engineer who will support users, endpoints, Microsoft 365 services, internal systems, and IT infrastructure in a hybrid Microsoft, Azure Government, and manufacturing environment. This hands-on role focuses on domain support, Microsoft 365 administration, Azure support, documentation, and practical user support.

The IT Engineer works under IT leadership and assists with Active Directory, Microsoft Entra ID, Microsoft 365 GCC High, Azure Government resources,

Qualifications

• 2–4 years of IT support or similar technical role.
• Working knowledge of Windows desktops, laptops, printers and peripherals.
• Basic experience with AD, Entra ID, user accounts, security groups, MFA and access troubleshooting.
• Basic experience with Microsoft 365 including Outlook, Teams, OneDrive, SharePoint, Exchange Online support.
• General understanding of Windows Server, DNS, DHCP, VPN, Wi‑Fi and basic network troubleshooting.
• Exposure to Azure/Azure Government/M365 GCC High/Intune/ Fortinet or CMMC/NIST environments preferred.
• Ability to troubleshoot issues, document work clearly, communicate professionally, and escalate when appropriate.
• Certifications preferred but not required.

Responsibilities

• Collaboration: Work with other IT professionals and stakeholders to ensure the smooth operation of IT systems.
• Implementation: Implement computer systems and networks, including hardware, software, and network infrastructure.
• Troubleshooting and Repair: Troubleshoot and repair hardware, software, and network problems.
• Maintenance and Monitoring: Maintain and monitor system performance and security.
• Installation and Configuration: Install, configure, and upgrade hardware and software.
• Technical Support: Provide technical support to users and resolve technical issues.
• Security: Develop and implement security policies and procedures.
• Documentation: Create and maintain documentation of system designs and configurations.
• Research and Evaluation: Research and evaluate new IT technologies.
• Training: Train users on new IT systems and hardware.
• Project Management: Lead project management activities, such as managing the implementation of new systems or software.
• Web Design: Maintain and update the company website.

Skills

Windows OS & devices

Active Directory / Entra ID

Microsoft 365 administration

Network troubleshooting basics

Azure / Azure Government awareness

Documentation & communication

Problem solving & escalations

Education

CompTIA A+ / Network+ / Microsoft Fundamentals (certs)

Job description

• Location 1927 WEST 4TH STREET,Joplin, MO, 64801,United States
• Job Category Information Technology, Administrative
• Industry Aerospace, Manufacturing
• Employee Type Full-Time

Contact information

• Phone [phone] x 385
• Email [e-mail]

Description

• Collaboration: Work with other IT professionals and stakeholders to ensure the smooth operation of IT systems.
• Implementation: Implement computer systems and networks, including hardware, software, and network infrastructure.
• Troubleshooting and Repair: Troubleshoot and repair hardware, software, and network problems.
• Maintenance and Monitoring: Maintain and monitor system performance and security.
• Installation and Configuration: Install, configure, and upgrade hardware and software.
• Technical Support: Provide technical support to users and resolve technical issues.
• Security: Develop and implement security policies and procedures.
• Documentation: Create and maintain documentation of system designs and configurations.
• Research and Evaluation: Research and evaluate new IT technologies.
• Training: Train users on new IT systems and hardware.
• Project Management: Lead project management activities, such as managing the implementation of new systems or software.
• Web Design: Maintain and update the company website.

Requirements

• 2-4 years of experience in IT support, desktop support, systems support, or a similar technical role.
• Working knowledge of Windows desktops, laptops, printers, peripherals, and common business applications.
• Basic experience with Active Directory, Microsoft Entra ID, user accounts, security groups, MFA, and access troubleshooting.
• Basic experience with Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online user support.
• General understanding of Windows Server, Group Policy, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
• Exposure to Azure, Azure Government, Microsoft 365 GCC High, Intune, Fortinet, or CMMC/NIST compliance environments preferred but not required.
• Ability to troubleshoot technical issues, document work clearly, communicate professionally, and escalat when appropriate.
• CompTIA A+, Network+, Microsoft Fundamentals, or similar certifications preferred but not required.

Summary

MAPP Technologies is seeking an IT Engineer who is responsible for supporting users, endpoints, Microsoft 365 services, internal systems, and IT infrastructure in a hybrid Microsoft, Azure Government, and manufacturing environment. This hands-on role focuses on domain support, Microsoft 365 administration, Azure support, documentation, and practical user support.

The IT Engineer works under the direction of IT leadership and assists with Active Directory, Microsoft Entra ID, Microsoft 365 GCC High, Azure Government resources, remote access, endpoint management, and related NIST SP 800-171 / CMMC Level 2 support activities.

About MAPP Technologies

Joplin, Missouri based MAPP Technologies L.L.C. is a privately-held Aerospace & Defense manufacturing and aftermarket services company delivering critical components to OEM print specifications using specialized process capabilities; from raw material through complex machining, welding, coating, assembly, and final inspection – Providing best-in-class value, quality, and just-in-time delivery to our global customers throughout the maritime, aerospace, and power generation industries. We contribute to a world in which people reliably feel protected, safe, and secure.