IT Engagement Associate

Manulife John Hancock; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Manulife John Hancock is seeking a Technology Engagement Associate to help bring our Technology culture to life through communications, events, learning programs, and engagement initiatives. You will work with leaders to strengthen connections, spark collaboration, and create a positive employee experience across internal channels and events.

This role blends content creation, event coordination, SharePoint management, and learning support to make technology approachable and inspiring for

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 0-3 years of experience in communications, employee engagement, marketing, event planning, business administration, technology, or a related field.
• Strong written and verbal communication skills, with the ability to communicate clearly with employees and leaders at all levels.
• Excellent organization, attention to detail, and the ability to coordinate multiple priorities.
• Proficiency with Microsoft 365 tools, including Office, Teams, and SharePoint is strongly preferred.
• A collaborative, proactive approach and enthusiasm for working with people in a fast-moving environment.

Responsibilities

• Create engaging, employee-friendly communications across Microsoft Teams, SharePoint, email, and other internal channels.
• Bring stories and strategies to life through presentations, newsletters, announcements, leadership messages, and employee updates.
• Translate complex technology initiatives into clear, accessible content that helps employees understand what's happening and why it matters.
• Help celebrate achievements, recognize employees, and build awareness of key strategic and transformation initiatives.
• Help bring Technology events to life, including town halls, leadership forums, workshops, learning sessions, and employee events.
• Coordinate event logistics from start to finish, including scheduling, invitations, registrations, materials, and follow‑up.
• Support leadership engagement activities and create well‑organized, positive experiences for employees and attendees.
• Keep SharePoint sites, communication pages, and collaboration spaces current, organized, and engaging.
• Manage digital content and resources so employees can easily find the information they need.
• Monitor engagement and identify opportunities to improve the employee digital experience.
• Help employees explore and adopt AI and emerging workplace technologies through awareness and learning initiatives.
• Create practical learning content, quick guides, and communications that make technology easier to understand and use.
• Research emerging tools and trends and identify opportunities to enhance the employee experience.
• Support innovation initiatives such as hackathons, showcases, and idea-sharing programs that encourage curiosity and collaboration.
• Help keep the team connected and organized by maintaining distribution lists, mailing groups, and engagement records.
• Support onboarding and day-to-day team coordination.
• Provide administrative support that helps engagement initiatives and the broader Technology organization run smoothly.

Skills

Strong written and verbal comms

Excellent organization

Collaborative and proactive

Thrives in a fast-moving environment

Education

Bachelor's Degree or equivalent

Tools

Microsoft 365 (Office, Teams, SharePoint)

Job description

Love bringing people together, creating great content, and turning ideas into engaging experiences? As a Technology Engagement Associate, you will help bring our Technology culture to life through communications, events, learning programs, and engagement initiatives. You will work alongside leaders and teams to strengthen connections, spark collaboration, and create a positive employee experience!

Position Responsibilities:

Communications & Engagement

Create engaging, employee-friendly communications across Microsoft Teams, SharePoint, email, and other internal channels.

Bring stories and strategies to life through presentations, newsletters, announcements, leadership messages, and employee updates.

Translate complex technology initiatives into clear, accessible content that helps employees understand what's happening and why it matters.

Help celebrate achievements, recognize employees, and build awareness of key strategic and transformation initiatives.

Event Planning & Coordination

Help bring Technology events to life, including town halls, leadership forums, workshops, learning sessions, and employee events.

Coordinate event logistics from start to finish, including scheduling, invitations, registrations, materials, and follow‑up.

Support leadership engagement activities and create well‑organized, positive experiences for employees and attendees.

SharePoint & Digital Content Management

Keep SharePoint sites, communication pages, and collaboration spaces current, organized, and engaging.

Manage digital content and resources so employees can easily find the information they need.

Monitor engagement and identify opportunities to improve the employee digital experience.

AI, Innovation & Learning Support

Help employees explore and adopt AI and emerging workplace technologies through awareness and learning initiatives.

Create practical learning content, quick guides, and communications that make technology easier to understand and use.

Research emerging tools and trends and identify opportunities to enhance the employee experience.

Support innovation initiatives such as hackathons, showcases, and idea‑sharing programs that encourage curiosity and collaboration.

Administrative & Organizational Support

Help keep the team connected and organized by maintaining distribution lists, mailing groups, and engagement records.

Support onboarding and day‑to‑day team coordination.

Provide administrative support that helps engagement initiatives and the broader Technology organization run smoothly.

Required Qualifications:

• Bachelors Degree or equivalent combination of education and experience.
• 0-3 years of experience in communications, employee engagement, marketing, event planning, business administration, technology, or a related field.
• Strong written and verbal communication skills, with the ability to communicate clearly with employees and leaders at all levels.
• Excellent organization, attention to detail, and the ability to coordinate multiple priorities.
• Proficiency with Microsoft 365 tools, including Office, Teams, and SharePoint is strongly preferred.
• A collaborative, proactive approach and enthusiasm for working with people in a fast‑moving environment.

Preferred Qualifications:

• Experience maintaining SharePoint sites or creating digital content.
• Familiarity with generative AI tools such as Microsoft Copilot, ChatGPT, or similar technologies.
• Experience developing presentations, visual content, or internal communications.
• Exposure to employee events, engagement programs, or learning initiatives.
• An interest in technology, innovation, and how IT organizations support the business.
• Familiarity with generative AI tools such as Microsoft Copilot, ChatGPT, or similar technologies.
• Experience creating presentations, visual content, or internal communications materials.
• Knowledge of event planning or employee engagement programs.
• Basic understanding of technology organizations or IT functions.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and progra