Technical Program Manager

Manulife/John Hancock; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Job summary

Manulife/John Hancock in Boston is seeking an experienced Technical Program Manager to lead cross-functional technology initiatives for our omni-channel communications and document management platform. You will coordinate across engineering, architecture, product, operations, security, and vendor teams to maintain momentum and deliver business outcomes.

The role requires 3+ years in technical program management, strong stakeholder management, and excellent communication skills.

Qualifications

• 3+ years in technical program management or similar roles.
• Experience with Jira/Confluence and agile/hybrid delivery approaches.
• Ability to influence across a matrixed organization and communicate clearly.

Responsibilities

• Lead end-to-end lifecycle of complex technology initiatives.
• Define program scope, objectives, milestones, and governance.
• Coordinate across engineering, architecture, product, operations, security and vendors.
• Identify, assess, and mitigate risks, issues, assumptions, and dependencies.
• Create executive status reports, metrics, and decision materials.
• Ensure delivery readiness, change management, and post-implementation reviews.

Skills

Stakeholder management

Communication

Facilitation

Negotiation

Leadership

Risk management

Problem solving

Education

Bachelor's degree

PMP certification

Tools

Jira

Confluence

Job description

Are you a self-starter who thrives on solving complex technical and delivery challenges? Are you passionate about bringing teams together to deliver high-quality solutions? If so, then we want to hear from you! We are seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting our omni-channel communications and document management platform. Your leadership will be critical to coordinating work across teams, maintaining delivery momentum, and ensuring technology solutions achieve intended business and customer outcomes. Our team continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you!

The role being advertised is an existing vacancy.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

For more information, please refer to our personal information collection statement.

Position Responsibilities

Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review. Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures in partnership with business and technology stakeholders. Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum. Build and maintain integrated program plans that identify milestones, resources, cross-team dependencies, critical paths, and delivery commitments. Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed. Establish clear governance, reporting, and decision-making forums to provide stakeholders and leaders with timely visibility into program health, progress, tradeoffs, and outcomes. Facilitate planning sessions, status reviews, dependency discussions, and retrospectives that result in clear decisions, actions, owners, and target dates. Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements. Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment, and documented decisions. Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution. Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully. Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices. Bring an innovative mindset to improving delivery processes, team collaboration, and technology outcomes.

Required Qualifications

Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role. Experience with program and project tracking tools such as Jira, Confluence, or similar platforms. Experience with Agile, hybrid, and traditional program delivery methodologies. Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas. Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills. Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences. Strong analytical, organizational, problem-solving, and decision-making skills. Ability to influence without direct authority, create accountability, and drive progress in a matrixed environment. Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials.

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field, or equivalent experience PMP certification preferred Knowledge of life insurance or financial services workflows and regulatory considerations is an asset.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Salary, Location & Working Arrangement

Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Base salary range is expected to be between $107,450.00 USD - $199,550.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Know Your Rights

• I Family & Medical Leave
• I Employee Polygraph Protection
• I Right to Work
• I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife.

Recent Awards

We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

To request a reasonable accommodation in the application process, contact [e-mail].