IT - End User Support Specialist

St. Mary's Health & Clearwater Valley Health; Orofino (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

St. Mary's Health & Clearwater Valley Health is seeking an IT end-user support specialist to install, configure, and troubleshoot desktop and mobile devices across the organization.

You will work desk-side, remotely, and over the phone to resolve incidents and service requests for staff and clinicians. The role focuses on supporting Windows, Office, AD, and healthcare applications, while ensuring HIPAA compliance and timely response to inquiries.

Qualifications

• Education: Associate degree in Information Technology or related field (or equivalent experience).
• Experience: Minimum 2 years in desktop/end-user support, preferably in healthcare.
• Skills: Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Works incidents and service requests to completion at desk side, remote, or phone for all employees and clients.
• Collaborates with other IT teams.
• Provide support for desktops, laptops, thin clients, and mobile devices.
• Install, configure, and troubleshoot printers, scanners, and peripherals.
• Respond to and resolve incidents and requests promptly with high customer satisfaction.
• Assist users with healthcare and business applications, with escalation as needed.
• Deploy and configure operating systems and standard software.
• Maintain hardware/peripheral inventory and lifecycle management.
• Ensure adherence to HIPAA and security standards.
• Document solutions and maintain knowledge base articles.
• Collaborate with network/server/application teams for escalated issues.
• Complete assigned project work on time with high quality.

Skills

Windows OS

Microsoft Office Suite

Active Directory

Remote support tools

Ticketing systems

Communication skills

Multitasking

Problem solving

Education

Associate degree in Information Technology or related field

Job description

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2612106

Performs IT end user device configuration, installation, support, maintenance and troubleshooting at the desk side or remotely for all employees and clients. Responsible for analyzing, designing and implementing solutions for the desktop environment. Develop recommendations for end users and management, and implementation. Has knowledge of commonly used concepts, practices and procedures within desktop and technology fields. Has strong organizational skill and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Must be self-motivated and able to work independently or with a team. Accountable for consistently delivering excellent customer service.**

Essential Job Functions:

• Works incident and service requests to completion for all employees and clients of Kootenai Health in person at the desk side, using a remote tool or over the phone.
• Collaborates and works well with other IT teams.
• Provide support for desktops, laptops, thin clients, and mobile devices.
• Install, configure, and troubleshoot printers, scanners, label printers, and other peripheral devices.
• Respond to and resolve incidents and service requests in a timely manner, maintaining high customer satisfaction.
• Assist users with common healthcare and business applications, including basic troubleshooting and escalation as needed.
• Deploy and configure operating systems and standard software packages.
• Maintain inventory of hardware and peripherals; assist with lifecycle management.
• Ensure adherence to HIPAA and organizational security standards.
• Document solutions and maintain knowledge base articles for recurring issues.
• Collaborate with network, server, and application teams for escalated issues.
• Complete assigned project work on time and with the highest level of quality.

Minimum Qualifications:

Education: Associate degree in Information Technology or related field (or equivalent experience).

Experience:

• Minimum 2 years in desktop/end-user support, preferably in healthcare.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common healthcare applications.
• Familiarity with Active Directory, remote support tools, and ticketing systems.

Skills:

• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.

Work Environment:

St. Marys and Clearwater Valley Health operates 24 hours per day each day of the year; operational needs of departments may require that you be available to work all shifts, weekends, and holidays to meet the needs of the patients. Clinic locations have operation hours based on locations and patient needs; therefore, availability to work all clinic shifts, weekends, and holidays as appropriate for location will be expected and required. Work is normally performed in a typical interior work environment.

Physical Requirements:

• Must be able to lift and move up to 10 lbs.
• Must be able to reach arms above or below shoulder height
• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements
• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work with equipment and manipulate equipment settings, computer keyboard, etc.

**SMH is EOE**