IT End User Specialist II

RIA Radiology; Englewood (AL); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Term life insurance, AD&D, and EAP

Long Term Disability

Paid time off

Paid holidays

Profit-sharing 401(k) retirement plan

Tuition reimbursement

Job summary

Radiology Imaging Associates (RIA) is seeking an IT End User Specialist II to provide advanced front-line support for end users across clinical and administrative environments in Colorado. The role emphasizes timely ticket handling, effective troubleshooting, and collaboration with higher-level IT teams.

Primary duties include on-site support, account management, and documentation of solutions. The position requires strong customer service, Windows expertise, and familiarity with Microsoft 365

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• A+ Certificate preferred.
• Experience with Windows operating systems and hardware.
• Knowledge of basic IT security practices and protocols.
• Experience with Microsoft 365 and IAM concepts.
• Healthcare IT experience, preferably in radiology, is a plus.

Responsibilities

• Provides excellent customer service to end-users.
• Logs, triages, and manages IT support requests in a first-contact scenario.
• Performs advanced troubleshooting for hardware, software, and networking issues.
• Escalates complex issues to higher-level support teams as needed.
• Documents solutions to improve efficiency and reduce repeat calls.
• Performs end-user and computer account management tasks.

Skills

Customer service

Windows OS

Networking basics

Microsoft 365

Identity and Access Management (IAM)

Problem solving

Communication skills

Healthcare IT experience

Education

Associate degree in computer science or related field

A+ Certificate

High school diploma or equivalent

Job description

IT End User Specialist II | Englewood, CO

Reporting to IT Business Applications Manager
Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.

Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems.

Summary of Position

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, escape or route them to appropriate IT staff members.

Job Responsibilities

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

Supervisory Responsibilities

• None

Experience/Skill Requirements

• Excellent customer service skills with the ability to convey technical information in user-friendly terms.
• Knowledge of basic IT security practices and protocols
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent communication skills
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• Reliable transportation

Other Requirements

• High school diploma or equivalent; Associate degree in computer science or related field - Preferred
• A+ Certificate - Preferred
• Must be able to work in small confined spaces (2x2')
• Must be able to regularly lift 50+ lbs

Compensation for this role is between $65,790 to $81,203 on an annual basis

In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include

• Medical, dental, and vision insurance

• Term life insurance, AD&D, and EAP

• Long Term Disability

• Generous Paid Time Off

• Paid holidays

• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

• Profit-sharing 401(k) retirement plan

• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.