IT End User Services

Goodwill Industries Of Central Texas; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

Goodwill Central Texas is seeking an IT End User Services specialist for a full-time role in Austin, TX. The position handles level 1 tickets, configures hardware, installs software, and travels to worksites as needed.

You will resolve tickets, manage accounts, and support conferencing equipment while maintaining inventory and communicating professionally. Evening/weekend work may be required.

Qualifications

• Experience with Windows 10, Mac OS X and Office 365.
• Experience with Active Directory maintenance and PC hardware peripherals.
• Experience with client PC connectivity (ethernet, TCP/IP, VPN, RDP).
• Experience with antivirus security products.
• A+ Certification preferred.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends as needed.
• Valid Texas driver's license with clean driving record.

Responsibilities

• Resolves or escalates Tier1 helpdesk tickets.
• Follows up on outstanding tickets to ensure timely resolution.
• Creates accounts and configures hardware; installs software; imaging computers.
• Upgrades and replaces hardware and software as needed.
• Supports audio and video equipment in conference rooms.
• Maintains internal assets to keep inventory records accurate.
• Communicates professionally in writing and verbally.
• Collaborates with others; performs other duties as assigned.

Skills

Windows 10, Mac OS X & Office 365

Active Directory maintenance

PC hardware

Client PC connectivity

VPN, RDP

Antivirus security products

A+ Certification preferred

Communication skills

Evenings/weekends availability

Texas Driver's License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT End User Services

Full Time Technical GCC HQ, Austin, TX, US

Salary Range: $20.00 To $23.00 Hourly

The IT End User Services provides support through phone calls and face-to-face interactions. The position resolves level 1 tickets and travels to worksites as necessary.

Role and Responsibilities

• Resolves or escalatesTier1helpdesktickets.
• Follows-uponoutstanding tickets to ensure timelyresolution.
• Creates accounts and configures hardware including installation of software, imaging computers, upgrading and replacing hardware and software.
• Supportsaudioandvideoequipment in conference rooms.
• Maintainsinternalassets to ensureaccurateinventoryrecords.
• Communicates both verbally and in writing in a professional and respectful manner.
• Collaborates with others.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities

Required Skills & Qualifications

• Experience in Windows 10, Mac OS X and Office 365.
• Experience in Active Directory maintenance, PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
• Experience in Client PC connectivity - ethernet, TCP/IP and VPN, RDP.
• Experience with antivirus security products.
• A+ Certification preferred.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends as needed.
• Texas Driver's License, liability insurance, vehicle in good working condition and clean driving record.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work in both a climate, and non-climate-controlled facility.
• Must be able to lift up to 30 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.