IT End User Services

The Excel Center; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

The Excel Center in Austin, TX is hiring for an IT End User Services role. This full-time position provides Tier1 helpdesk support, hardware setup, AV room support, and asset management on-site at GCC HQ. The role requires Windows 10, Mac OS X, Office 365 experience and AD, VPN/RDP knowledge.

Applicants should have a valid Texas driver’s license and A+ certification is preferred. Evening and weekend work may be required, with a strong emphasis on professional communication and teamwork.

Qualifications

• Experience with Windows 10, Mac OS X and Office 365.
• Experience in Active Directory maintenance, PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
• Experience in Client PC connectivity – ethernet, TCP/IP and VPN, RDP.
• Experience with antivirus security products.
• A+ Certification preferred.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends as needed.
• Texas Driver’s License, liability insurance, vehicle in good working condition and clean driving record.

Responsibilities

• Resolves or escalates Tier1 helpdesk tickets.
• Follows up on outstanding tickets to ensure timely resolution.
• Creates accounts and configures hardware including installation of software, imaging computers, upgrading and replacing hardware and software.
• Supports audio and video equipment in conference rooms.
• Maintains internal assets to ensure accurate inventory records.
• Communicates professionally in writing and verbally.
• Collaborates with others.
• Other duties as assigned.

Skills

Excellent communication skills

Evenings/weekends availability

Texas driver’s license

Education

A+ Certification

Tools

Windows 10

Mac OS X

Office 365

Active Directory maintenance

PC hardware

Printers/Scanners/Peripherals

Mobile devices (iOS/Android)

VPN/RDP

Antivirus software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT End User Services

Full Time Technical GCC HQ, Austin, TX, US

9 days ago Requisition ID: 5239

Salary Range: $20.00 To $23.00 Hourly

The IT End User Services provides support through phone calls and face-to-face interactions. The position resolves level 1 tickets and travels to worksites as necessary.

Role and Responsibilities

• Resolves or escalatesTier1helpdesktickets.
• Follows-uponoutstanding tickets to ensure timelyresolution.
• Creates accounts and configures hardware including installation of software, imaging computers, upgrading and replacing hardware and software.
• Supportsaudioandvideoequipment in conference rooms.
• Maintainsinternalassets to ensureaccurateinventoryrecords.
• Communicates both verbally and in writing in a professional and respectful manner.
• Collaborates with others.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities

Required Skills & Qualifications

• Experience in Windows 10, Mac OS X and Office 365.
• Experience in Active Directory maintenance, PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
• Experience in Client PC connectivity – ethernet, TCP/IP and VPN, RDP.
• Experience with antivirus security products.
• A+ Certification preferred.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends as needed.
• Texas Driver’s License, liability insurance, vehicle in good working condition and clean driving record.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work in both a climate, and non-climate-controlled facility.
• Must be able to lift up to 30 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.